Notice: Collectors will transition to the Workday Applicant Tracking System (ATS) on May 27th. Applicants may be asked to reapply at that time. For questions regarding your application status, please contact our Talent Acquisition Team.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, SGC and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Canada, Hong Kong, Paris, Shanghai, and Tokyo.
We’re looking for a Shipping Administrative Specialist to join our shipping team to provide administrative and secretarial support for multiple types of shipments, including cards, coins, banknotes and autograph submissions. We are looking for someone to help handle any potential issues before or during shipments, so that the shipping process runs smoothly and that customers receive their submissions in a timely manner.
You’ll report to our Shipping Supervisor, PCGS and work from our Santa Ana office. Remote positions are not available.
What You’ll Do:
- Assist the Shipping Supervisor in multiple types of administrative tasks.
- Assist the Shipping Supervisor with Aging reports
- Assist the manager with Investigations
- Answer general shipping inquiries from non-shipping departments and customers.
- Manage returned packages and contact customers regarding reshipment of their orders.
- Help to answer shipping inbox emails
- Communicate directly with customers to resolve shipment delays
- Creating reports from shipping data as requested.
- Walkthroughs of special orders.
- Reviews, recalls, and resubmissions of orders as requested by both customers and non-shipping departments.
- Manifest orders being delivered to the show
- Assist shippers in off time with packing and supplies for orders
- Contacting postal couriers (USPS, FedEx) to investigate missing and delayed shipments – will include coordinating with Customer Service management for insurance claims on shipments declared as lost.
- Assist the department with audit scans
- Assist Shipping Clerks with orders that require clarification.
Who You Are:
- An organized, detail-oriented problem solver.
- Strong interpersonal skills to communicate in and out of the company.
- Productive and motivated to meet deadlines and goals.
- Adherent to policies and procedures required in the shipping department and Collector’s Universe as a whole.
- Strong understanding of Windows and Microsoft programs such as Outlook, Word, and Excel.
- 2 years of Customer Service experience preferred.
- High school diploma or GED, or related experience and education preferred.
Physical Requirements:
- Bending and Twisting: Bending neck/waist, twisting neck/waist, and squatting.
- Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
- Hand Use: Regular hand use for various tasks, potentially including the use of pliers, watch tools, or a holder saw.
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 50 pounds.
- Sitting or Standing: Ability to sit or stand for extended periods of time.
- Temperature and Humidity: Occasional exposure to warehouse environments without heating or cooling with fluctuations in temperatures and humidity.
Hourly Rate:
The reasonable estimated hourly rate for this position is $21.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors may use e-verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
Explore other available openings at collectors.com/careers.
Top Skills
What the Team is Saying
What We Do
Collectors has multiple business lines that grade, authenticate, and sell millions of high-value, record-setting collectibles. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator and Card Ladder), coins (Professional Coin Grading Services), video games (Wata), event tickets, autographs, and memorabilia, and with your help we can continue to grow rapidly. Our goal is to make the joy of collecting accessible to everyone - collectors looking to complete their set, inventors looking to maximize the value of their collection, and anyone who’s looking to preserve a game, card or coin that reminds them of fond memories in their lives.
We’re entering an exciting new stage of growth as a result of our acquisition in 2021 led by entrepreneur and sports card collector Nat Turner, D1 Capital Partners L.P., and Cohen Private Ventures, in addition to renowned athletes and collectors. We’re investing in scalable, modern infrastructure to support the maturation of the industry, increasing value of collectibles, and demand for our services. Help us build a tech-enabled business for collectors.
Our services span collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Wata, Certified Coin Exchange (CCE), Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Seattle Hong Kong, Paris, Shanghai and Tokyo.
Why Work With Us
Collectors has long been the global leader in third-party authentication, grading, and valuation services for collectibles. This gives us the chance to disrupt the industry by applying technological advances to our services. We strive to be the most innovative organization in collectibles, building an ecosystem that celebrates the joy of collecting
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Employees engage in a combination of remote and on-site work.
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