We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
The Support Engineer plays a crucial role in providing technical assistance and resolving escalated issues related to Microsoft 365 Power Platform and SharePoint Online. This role involves diagnosing and troubleshooting complex problems, ensuring efficient and effective solutions. Additionally, the Support Engineer is responsible for escalating unresolved issues to the Director or Lead promptly to prevent delays and ensure continuity of service. The team includes Development Engineers and Administrators, with whom the Support Engineer collaborates closely to maintain system performance and user satisfaction.
Responsibilities:
- Investigate and resolve escalated technical issues related to SharePoint Online and M365 Power Platform applications and services.
- Work on M365 Power Platform projects as needed.
- Perform analysis of IT processes to identify deficiencies impacting IT efficiency and effectiveness.
- Other duties as assigned.
Education:
- Bachelor’s degree in computer science or related fields, or the equivalent in software development work experience.
Experience:
- 1-3 years of experience in an enterprise Information Technology team working across all aspects including architecture, development, project implementation, and operations.
- Collaborate with Level 1 & 3 support and other teams to provide timely solutions.
- Deep understanding and hands-on experience with M365 applications (SharePoint, Teams, and OneDrive) at an Enterprise level.
- Excellent troubleshooting/problem solving skills.
- Ability to triage tickets raised in a timely manner.
- Basic understanding of Power Platform Development including but not limited to Power Apps, Power Automate, Power Pages.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Top Skills
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment.
Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients.
Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients.
For more information, visit rsmus.com.
