SF Operational Risk - Process Improvement - Senior Associate (Flexible-Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will contribute to identifying opportunities for improving organizational processes. In this role, you will review and analyze organizational processes, as well as participate in designing and implementing strategies to improve processes.
THE IMPACT YOU WILL MAKE
The SF Operational Risk - Process Improvement - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Gather and report on information about team and organizational processes
• Translate findings into actionable changes for teams or groups
• Assemble reports of results from changes in processes.
• Maintain existing process improvement programs and continuously support customers.
• Managing competing priorities and working across organizational boundaries

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

 • 2 years

Desired Experiences

• Bachelor's degree or equivalent

Skills

• Skilled in communicating in writing and verbally.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Skilled at Relationship Management including managing and engaging stakeholders and customers; and building relationship networks.
• Ability to influence through effective negotiating and persuasion.
• Experience in facilitating meetings and resolving conflict.
• Collaborating with people with different functional expertise respectfully and cooperatively to work toward a common goal
• Strong team and partnering skills and flexibility.
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process.
• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes.
• Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data.
• Skilled in creating visual concepts, creating content, and editing content by hand or with the help with computer software to communicate ideas.
• Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
• Experience gathering accurate information to explain concepts and answer critical questions.
• Collaborate with stakeholders to gather requirements.
• Presenting findings and recommendations to cross-functional teams, gaining buy-in for process change
• Ability to break down complex processes, interpret data, and identify patterns. 
• Proficiency in using process mapping tools and methodologies like swim lane diagrams, flowcharts, and BPMN. 
• Effectively communicate findings and recommendations to both technical and non-technical audiences 

Tools

• Skilled in ARIS
• Skilled in Visio
• Skilled in the Microsoft Office Suite (Excel, Word, PowerPoint)
• Skilled in Microsoft Teams
• Experience using Archer/RiskWorks
• Experience using SharePoint.
• Experience in using PowerApps.

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.