Solution Architect – ITSM/HRSD/CSM/Creator
Location: Richmond, VA; Atlanta, GA; Remote
Veracity by RGP™ is a next-generation consulting firm that delivers transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate, and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.
We are seeking an experienced ServiceNow Solution Architect to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment. The Solution Architect is responsible for advising clients, prospective clients, technical leads, and technical consultants on the capabilities of the products and platform features and how they interoperate to provide business value.
What you get to do in this role:
The Solution Architect will be responsible for overseeing project implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complimentary technologies in a client consulting environment including IT Service Management, HR Service Delivery, Customer Service Management, Creator Workflows. Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:
- Architect Solution Design for ITSM/HRSD/CSM/Creator Product Suites
- Directing workshops to review and size business/technical user stories
- Directing customers' best practices across products and platform
- Interface with ServiceNow technical product teams as needed
- Be the primary voice of the project team, directing other lead developers business process consultants, and project managers on best practices for implementation
- Prepare all client-facing and internal deliverables that are technology-related
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Subject Matter Expert on the delivery of ServiceNow solutions
- Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist.
- Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
- Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
- Achieve ServiceNow Practice and Individual KPIs and Metrics as defined
To be successful in this role, we need someone who has:
Technical Skills:
- 4+ years of ServiceNow implementation experience in a client consulting environment
- 8+ years of incremental technical experience in technical roles (developer, senior developer, lead developer, architect) delivering solutions in client environments
- (Various technical stack experiences preferred, Java, .net, C++)
- Demonstrated experience in end-to-end development, traditional software engineering principles and practices.
- Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS, React, NodeJS, NPM
- Proficiency with web service standards such as SOAP, REST, XML, etc.
- Proficiency with web API’s, Data integrations/ETL, Relational Databases
- Experience with SaaS / PaaS environments such as AWS, Azure, Google Cloud
- Proficiency with modern HTML5/CSS/LESS
- Proficiency with Agile project management and delivery methodologies
- Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
- Demonstrated experience in technical consulting roles, client-facing required
- Certified ServiceNow Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist ITSM (CIS-ITSM)
- Certified Implementation Specialist HRSD (CIS-HR)
- Certified Implementation Specialist CSM (CIS-CSM)
- Maintain certifications and continual progression in technical learning plans
Consulting Skills
- Ability to convey the architectural runway of the ServiceNow platform for the project team
- Ability to tie feature capabilities to business value in specific products and use cases
- Proven leader, team player, and team builder
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery
- Strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity
- Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
- Strong attention to detail and creative problem-solving skills are essential
- Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
Life at Veracity: https://meetveracity.com/servicenow/
Our Culture
- Flexible work environment (remote or onsite)
- Family first
- Agile and collaborative
- Fun and energetic
- Group of like-minded folks and creative problem solvers
- Fast-paced
- Inclusive and Passionate
- Supportive, approachable, and encouraging leadership and team members
- All roles are client-facing
Summary of Benefits*
- Competitive compensation
- Comprehensive medical plans
- 401k Savings Plan
- Employee Stock Purchase Plan
*Benefit eligibility may vary based on employment status upon hire
Base Pay Range $95-$110/hour
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!
Top Skills
What We Do
Veracity is made up of a group of forward-thinking entrepreneurs who saw an opportunity to come together to create a company that's a little different. Rather than merely selling services, we focus on building collaborative partnerships with our clients — from health care and financial services to associations, government, and more — by helping them reinvent the way business gets done today... and into the future.
We're building user-centered, customized solutions that advance today's business with the agility to adapt and grow for the future. Our insight is improving the way employees work, customers interact, and businesses and organizations manage change and improve their bottom line.
We have over 25 years of experience creating dynamic solutions for clients across a variety of channels, verticals, offices, geographies, and time zones. We are passionate about our work and about the change we are bringing to the face of business.
We are future-proofing business... and we're just getting started.
