ServiceNow Product Owner

Job Description

Experience with ServiceNow ITSM and ITOM modules is required for this role!

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We are seeking a highly skilled Lead Product Owner with a  background in the Financial sector and experience in large greenfield implementations of ServiceNow. In this pivotal role, you will drive the design, implementation, and optimization of ServiceNow solutions, ensuring they meet our strategic goals and deliver exceptional value.

About the team

We are building a world class IT Service Management (ITSM) team from the ground up, using the ServiceNow platform to empower colleagues to delivery exceptional market leading services to our internal and external clients.

This is your opportunity to join the rapidly growing ServiceNow platform team with a focus on driving Worldpay forwards in the way it makes knowledge-based decisions, built on solid data-driven evidence to improve our colleague and client experience, drive efficiency and cost savings, and improve the way we delivery service.

What you’ll own

• Requirement Elicitation and Backlog Management: Collaborate with stakeholders to gather, document, and analyze business requirements, translating them into functional specifications. Co-manage and prioritize the backlog, breaking down epics into detailed features and user stories.

• Solution Design and Process Improvement: Work with the System Architect to design innovative solutions that address business challenges and align with strategic goals. Identify areas for process optimization and recommend improvements.

• Stakeholder Communication: Serve as the primary contact for stakeholders, providing updates, managing expectations, and ensuring alignment with ServiceNow solutions. Communicate complex technical concepts to non-technical audiences.

• Documentation and Testing: Create and maintain detailed project documentation, including requirements, process flows, use cases, and user stories. Participate in system and user acceptance testing to ensure solutions meet specified requirements and quality standards.

Where you’ll own it

While we’re a large team of Worldpayers based in North America, we have collaborative spaces and regular opportunities to celebrate with each other in person. 

What you’ll bring
 

• ServiceNow ITSM and ITOM Expertise: Significant experience with ServiceNow ITSM and ITOM, including a deep understanding of the platform's capabilities and customization options.

• Proven ability to gather, document, and analyze business requirements, translating them into functional specifications, and managing backlogs by breaking down epics into detailed features and user stories.

• Experience in designing innovative solutions with system architects, optimizing processes, and aligning improvements with strategic goals.

• Excellent communication skills for updating stakeholders, managing expectations, and explaining complex technical concepts to non-technical audiences.

• Extensive experience in creating and maintaining detailed project documentation, and participating in testing to ensure solutions meet requirements and quality standards.

• Experience with IRM - Integrated Risk Managment in the ServiceNow Platform.

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

To find out more about working with us, find us on LinkedIn.

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“Please note that we are unable to provide sponsorship for this position”

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $89,180.00 - $149,820.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.  The job duties outlined above may be directly, and negatively impacted by a criminal history, which could lead to the withdrawal of a conditional offer. However, all qualified candidates with arrests or convictions will still be considered.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.