ServiceNow Product Director

Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As an experienced Service Now solutions leader, you will drive the strategy and implementation of services in one or more areas across IT powered by the ServiceNow platform. You will deliver business value through collaborative partnerships with customers across the firm, our product line teams and Global Technology, as well as industry experts. You will lead Agile product teams that will deliver enterprise product services and capabilities, aligned to our standards, objectives, and product vision. You will build and manage key relationships as part of the client solutions' team and across the firm, and empower high performing, self-directed teams to deliver successfully.
As a Product Director in Digital Workflow - ServiceNow Product, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.
Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
• Provides thought leadership to ServiceNow IT Workflows, modernizing our ecosystem and enhancing the engineer experience, for Request Services and Catalog items, and potentially other platform capabilities
• Builds partnerships within Infrastructure & Platforms, Global Technology, and across the firm, to successfully deliver business outcomes
• Understands the business problems and opportunities that our product line and the ServiceNow platform can resolve; provide solutions that favor out-of-box functionality vs. customization
• Works collaboratively with Product and Platform Leads to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work
• Leverages external networks, training/education, and vendor/industry experts, to inform our strategic direction
• Leads Agile product teams in fostering a product mindset, while motivating and inspiring the team

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• 7+ years of expert-level ServiceNow experience and leading delivery of ServiceNow IT Workflows' solutions, with depth in ITSM Request Workflows; ITOM, Dev Ops, and Sec Ops experience ideal
• 5+ years managing/leading global and agile teams, comprised of team members at varying levels; experienced in leading projects following Agile or Scaled Agile methodologies
• Ability to influence with storytelling, organizational skills, and attention to detail, at all levels of the organization and across a broad variety of job functions
• Energized by the opportunity to manage/oversee multiple initiatives and operate in a fluid environment
• Understanding of design thinking techniques (Persona's, Journey Maps, Business Model Canvas etc.)
• Demonstrable experience in creating and socializing roadmaps, milestones and scoping/estimation methods ; successful track record in strategic planning and bringing products 'to market'
• Experienced at setting and managing Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Certifications or Trainings associated with ServiceNow capabilities, ServiceNow Administrator and/or Implementation Specialist in one or more modules (SecOps, IRM, ITSM, ITOM, ITAM)
• Experienced using data and analytics to drive decisions and change behaviors
• Excellent professional and interpersonal skills including creative problem solving, effective written and verbal communications, and planned and organized coordination of cross functional teams

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.