ServiceNow Platform Expert

Job Description
 

As a ServiceNow Platform Expert, you will play a crucial role in designing, implementing, and optimizing ServiceNow solutions for us. You’ll combine ITIL-based process consultancy with agile methods to enhance our company’s ServiceNow delivery capability. Your expertise will help define and tailor ServiceNow solutions to meet LGT CP requirements. This is a technical and hands-on role where the individual must have an in-depth understanding of the capabilities, components, technologies, and processes managed through the ServiceNow Platform.

Responsibilities

• Manage platform governance and roadmap of platform features;

• Design, configure, and customize ServiceNow applications, modules, and workflows;

• Implement and support Platform and ITSM processes such as incident management, Problem Management, Change Management, Hardware and Software Asset Management and GRC;

• Collaborate with cross-functional teams to gather requirements and understand business processes;

• Work closely with stakeholders to ensure seamless integration of ServiceNow solutions;

• Provide technical guidance and best practices to stakeholders during implementation;

• Troubleshoot and resolve issues related to ServiceNow functionality;

• Stay up-to-date with ServiceNow platform updates and enhancements and manage rollout of new features;

• Manage Backlog and sprint planning sessions and manage project deliverables with Implementation Partner;

• Able to manage and perform the Family Upgrade of ServiceNow;

• Manage continuous delivery process end to end : Requirement – Design – Development – Test – Deployment;

• Manage the ServiceNow Vendor & Implementation Partner relationship for governance and delivery.

Requirements

• Proven 6+ Years of experience in implementing ServiceNow ITSM, Service Catalog, Integrations, Portal, Asset Mgmt., GRC;

• Certified ServiceNow System Administrator (CSA), Implementation Specialist ITSM or HAM/SAM and/or GRC;

• Certified in ITIL Foundation (v3 or v4);

• Good understanding of CMDB and its associated process, OOB class structure, and CSDM process;

• Hands-on expertise of the ServiceNow Platform, including building new applications, integrations, enhancing existing ones, fixing operational issues;

• Strong expertise in scripting on the ServiceNow platform using JavaScript, HTML, CSS and Angular JS, Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages;

• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, REST/SOAP, JDBC, etc.;

• Familiarity with agile methodologies and ITIL practices;

• Strong analytical and problem-solving abilities;

• Ability to work effectively in a team environment;

• Excellent communication skills in English.

Benefits

• Home Office: after the successful probation period you will meet your colleagues three days in the office and have the option to work two days a week in the home office in Switzerland. Additionally, you get a Home Office allowance;

• We have flexible working hours, and you can structure your working hours according to operational requirements;

• A diverse culture full of mutual respect, teamwork and appreciation awaits you at LGT Capital Partners – we ‘re all working hard but with us you can really generate an impact;

• We empower and invest in you: your professional and personal development is key at our company: therefore, we offer you internal and external trainings aligned with our business needs. If you ‘re interested, you can also intensify your German or English skills;

• We ‘re proud to be owned by the Princely family of Liechtenstein and our successful company is greatly inspired by their entrepreneurial attitude;

• Commitment to ESG: our thinking is characterized through the Princely Family by a long-term perspective. Sustainability is key - we act accordingly in business and private life since 2002.

Contact Information
 

If you are interested in becoming an integral part of a successful alternative investment management team in an international, multicultural working environment we will be pleased to get to know you soon.
For further information please contact us.

Alexandra Hohermuth

Human Resources

LGT Capital Partners AG, Pfaeffikon

Contact:

+41 58 261 86 62