ServiceNow Platform Administrator

The Role

The ServiceNow Platform Administrator is responsible for the day-to-day management and maintenance of the ServiceNow platform. This role ensures the platform operates seamlessly by managing incidents, handling tickets, performing minor configurations, and collaborating with the development team to enhance functionality and prevent future issues. The administrator will also oversee knowledge base (KB) article creation and training initiatives to improve user adoption and self-service capabilities.

Here's What You’ll Do:

• Monitor and manage operational incidents and tickets, ensuring timely resolution in line with SLAs.

• Perform minor configuration changes, such as updating forms, workflows, and user permissions.

• Conduct routine system health checks and ensure integrations and automated workflows are functioning properly.

• Diagnose and resolve platform issues, escalating complex problems to specialized teams when necessary.

• Maintain and update knowledge base (KB) articles to enhance self-service support.

• Provide training and support to end-users to improve ServiceNow adoption and efficiency.

• Generate reports on platform performance and usage metrics for management review.

• Collaborate with IT and development teams to prioritize and communicate platform changes and enhancements.

• Ensure compliance with system security, integrity, and availability policies.

Here’s What You’ll Need: 

• 2-4 years of experience in supporting and administering the ServiceNow platform.

• Strong understanding of ITSM processes, including Incident, Problem, Change, and CMDB modules.

• ServiceNow Certified System Administrator (CSA) certification is preferred.

Here’s What You’ll Bring to the table: 

• Experience managing and resolving incidents while adhering to SLAs.

• Proven ability to perform system configurations and troubleshoot platform issues.

• Familiarity with ITIL principles and best practices.

• Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders.

• Strong problem-solving skills and attention to detail.

• Ability to work independently and manage multiple priorities in a fast-paced environment

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

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