ServiceNow Platform Administrator

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. 

Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

***Active (or ability attain) DoD Secret security clearance***

We are seeking a Platform Administrator to provide technical expertise to support our customers’ implementations of products developed on the ServiceNow platform and ensure the overall performance, availability, and fitness of applications and environments. 

What you’ll be doing:

• Implement, configure, and maintain new and improved platform functionality and systems to ensure continuous availability and operational enablement with a focus on scalability
• Tailor and extend solutions to increase efficiency and effectiveness through workflow development and customization
• Write light scripts (basic familiarity with JavaScript a plus) and software/systems integration and coordinate advanced development with Application Development resources
• Analyze and transform business and user requirements into actionable specifications
• Align deliverables and solutions with a strategic vision for technology
• Consult and advise cross-functional teams on existing and forthcoming solutions,
• Perform platform administration, including data management, security, integrity, release and update validation protocols, SOP, and guidance documentation
• Work with cross-functional business users to resolve technical concerns; triage and coordinate response to performance and accessibility issues, incidents, system changes, and reporting requirements
• Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards
• Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
• Responsible for the evaluation, recommendation, and build-out of customer requirements on the platform utilizing defined best practices for configuration and development
• Develop client-specific reporting processes and integration components

What you’ll bring to the table:

• 1+ years of hands-on experience with ServiceNow
• 3+ years of other business experience
• Ability to influence stakeholders and other team members in a consultative fashion
• Knowledge of technical components such as LDAP, SSL, SAML/SSO, and other such technologies
• Demonstrated ability to consult and support (providing options with pros, cons, and risks) while providing assistance in solving business processes and/or technical problems and communicating this information effectively to non-technical stakeholders
• Knowledge of Web Technologies (XML, HTML, JavaScript, Angular JS, etc.) and experience working in a SaaS environment

Preferred qualifications:

• Experience with installing, configuring, and maintaining on-premises servers, network equipment, and systems.
• Experience with on-premises infrastructure, including servers, switches, firewalls, and storage systems.
• Knowledge of relevant technologies (e.g., Windows Server, Linux, Maria DB, etc).
• CompTIA Security+ or Certified Information Systems Security Professional (CISSP) certification
• Experience working in an Agile/Scrum/XP environment

Education/Certification 

• Certified System Administrator
• Minimum One (1) CIS Cert

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.