ServiceNow ITOM/ITAM Architect

Cask is with you for what comes next.

Be an architect of change and join us on our journey! Cask is a vibrant community of talented individuals committed to overcoming business challenges and fostering innovation.

Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

The ServiceNow ITOM / ITAM Architect role is accountable for all aspects of the technical solution and implementation from initiation through closeout of Cask customer ITOM / ITAM projects. This person leads onsite and virtual technical requirements gathering workshops with Cask customers to capture all requirements necessary to implement the solution on the ServiceNow platform. The ITOM / ITAM Architect provides consultative guidance to the customer and designs the overall solution based on ServiceNow and industry specific best practices.

What you’ll be doing:

• Serve as primary technical point-of-contact for projects
• Act as key interface between the Cask development team and the customer
• Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow ITOM / ITAM implementation best practices

• Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
• Collaborate with Business Functional team members to write/estimate stories
• Oversee developers’ work, and own overall quality and delivery of development
• Capable of executing hands-on development for stories that cannot be delegated
• Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
• Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
• Provide mentorship to developers and platform engineers on technical design standards and best practices
• Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
• Maintain expert knowledge of the ServiceNow ITOM / ITAM Products; Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, including ServiceNow Common Service Data Model
• Maintain expert knowledge of ITOM / ITAM and interactions with other ServiceNow Products such as Incident, Change, Problem and Asset Management
• Assist pre-sales team with scoping service engagements typically involving ServiceNow ITOM / ITAM products and complex integrations with client applications/systems
• Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
• Contribute to the continual improvement of Delivery processes and the maturing of the ITOM / ITAM practice.
• Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities
• Other duties and responsibilities as assigned

What you’ll bring to the table:

• Proven consulting experience as a key technical resource leading the development and delivery of ITOM / ITAM solutions in client environments
• Expert level proficiency in ITOM / ITAM product line including current ITOM / ITAM certification(s)
• Knowledge of ITIL, minimum foundation level, ideally higher
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies.
• Excellent interpersonal skills, customer centric attitude, and situational awareness
• Outstanding verbal, written and presentation skills
• Proven team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
• Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum
• Travel is not required, but travel opportunities exist

Required Qualifications

• 3+ years working on the ServiceNow platform
• Working knowledge of IT Operations Management (Event Management, Discovery, Service Mapping, Cloud Management, Orchestration)
• ServiceNow Certified System Administrator (CSA)

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $140,000 to $180,000 USD. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.