As a ServiceNow HRSD Architect, you will serve as a technical leader responsible for
delivering high-quality ServiceNow HR Service Delivery (HRSD) solutions. You will work closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.
Core Consulting Skills
- Communicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively.
- Actively listen, ask insightful questions, and demonstrate empathy and understanding
- Expertise in managing multiple high-priority demands while navigating ambiguity effectively.
- Strong analytical, creative problem-solving, and consultative influencing skills.
- Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.
- Exhibit strong problem-solving skills and analytical thinking.
- Maintain full utilization by tracking work hours and aligning with organizational goals.
Primary Technical Responsibilities
- Act as a key technical interface between clients and development teams.
- Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.
- Conduct workshops to gather technical and business requirements.
- Develop and enforce technical design standards, best practices, and patterns.
- Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
- Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
- Mentor team members and share knowledge of best practices for technical design.
- Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.
Thought Leadership and Collaboration
- Research and advise on partner or vendor solutions for integration needs.
- Collaborate with peer practices to define dependencies and ensure platform success.
- Contribute to differentiated go-to-market thought leadership initiatives.
- Drive technical innovation and continuous improvement in delivery processes.
- Reduce technical debt by establishing and maintaining platform standards.
Pre-Sales Support
- Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD and complex integrations.
QualificationsExperience
- Experience implementing and integrating ServiceNow.
- Proven expertise as a technical consultant in client environments.
- Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).
- Strong interpersonal and communication skills, with a focus on customer-centric solutions.
Education and Certifications Assets
- Certified System Administrator.
- ServiceNow CIS certifications (e.g., HRSD, ITSM).
- Certified Technical Architect
Top Skills
What We Do
Headquartered in San Diego, California, Cask designs, enables, and sustains digital transformation on the NOW® platform for enterprise clients across both the private and public sectors. Cask is one of just a handful of companies that has achieved ServiceNow® Elite Partner status and the only partner to be honored with the ServiceNow®Americas Elite Partner of the Year award in January 2020 and the Global Elite Partner of the Year Award in May 2020.
Cask delivers end-to-end solutions to help organizations make the most of their ServiceNow investments, reducing cost, and improving quality of services across the enterprise. Cask’s portfolio includes strategy, implementation, modernization, digital transformation, and managed services that enable clients to execute an end-to-end digital vision. Cask consultants provide domain-focused solutions across IT, Human Resources, Security and Risk Management, Customer Service, Finance / Procurement, and Operations to modernize employee, customer, and constituent user experience. Cask’s approach integrates design thinking and organizational change management to help its customers transform the way they work.
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