ServiceNow Engineer

Job Title

ServiceNow Engineer

Job Description

Role: ServiceNow Engineer

So who are we?

Hello! We’re IG Group. No, not Instagram—we’re a leading FinTech that provides trading services to clients in 18 countries!

LEADING THE FIELD THINKING BIGGER

We’re a global FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands with people all over the world. We work in cross-functional teams, focused on delivering at pace to improve the experience of traders on our platforms. Join us for an exciting future and let’s innovate together!

Who we're looking for?

While there are many profiles of people who work at IG – across all roles, we’re looking for a few common traits:

• You are curious about our product and the technology that sits behind it;
• You care about our clients, and you are hungry to improve their user experience;
• You are impatient about driving change and willing to deliver at pace;
• You are not afraid of the complexity of financial regulation and want to learn & grow your expertise; and
• You are a creative problem solver capable of innovating and thinking big.

We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, join us in raising the bar for our customers and across the trading industry.

Your role in the ServiceNow Team

As a member of the ServiceNow Team, you will play a pivotal role in supporting, developing and maintaining core applications like ITSM (IT Service Management), HRSD (HR Service Delivery) & ITOM/Discovery modules. The role will involve enhancing the platform's functionality with existing processes and addressing any operational challenges. The individual will also lead efforts to integrate the platform with tools like MS Teams and explore new modules to further optimize workflows and improve service delivery across the organization.

In addition to providing technical expertise, the team member will mentor junior members of the team by sharing their knowledge and guiding them in the development and maintenance of these modules while actively identifying opportunities to implement best practices and contribute to continuous improvement efforts ensuring the platform is aligned with evolving business needs.

What you'll need for this role?

• ServiceNow Expertise: In-depth knowledge of ServiceNow core applications (ITSM, HRSD, ITOM, BCP, Discovery & Event Management), including expertise in configuring workflows and flow designers, developing and analyzing reports, leveraging Performance Analytics for data-driven insights and experience building and working with Service Portals & Employee Center.
• Scripting & APIs (Not limited to): Proficiency in client-side and server-side scripting, including developing and maintaining business rules, script actions, script includes, and scripted REST endpoints. Strong understanding of ServiceNow's client and server APIs to extend platform functionalities effectively. Demonstrated experience integrating ServiceNow with external platforms using REST, SOAP, FTP, and other protocols, focusing on delivering scalable, secure, and efficient solutions.
• Web Technologies: Comprehensive experience with web technologies, including Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP, to design and enhance ServiceNow's user interfaces, portals, and custom applications. Proven ability to leverage these technologies for seamless integrations, responsive designs, and optimized performance, ensuring a superior user experience
• CMDB & Discovery: Strong understanding of CSDM and should be able to map the capabilities with the existing CMDB and its hierarchy of CMDB tables to facilitate discovery & orchestration of IT infrastructure, hardware & software CIs.
• Module Expertise: Experience transitioning custom configurations to standard out-of-the-box (OOTB) modules, ensuring alignment with ServiceNow best practices and maintaining platform stability. Ability to analyze and map unique business requirements to OOTB functionalities, minimizing customizations and leveraging native ServiceNow capabilities to drive efficiency and scalability.
• Hands-on expertise in MID Server Installation, Upgrades & Troubleshooting.
• Integration Experience: Proven ability to integrate ServiceNow with other platforms and other in-house monitoring tools and applications via flow designers, web services and OOTB plugins and configurations. (Ex - MS Teams, JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ)
• Continuous Improvement & Platform Maintenance: Ability to support and develop new features, maintain platform functionality, carry out annual ServiceNow upgrades, and troubleshoot technical/process issues reported by process governors or end users adhering to stringent SLAs and have a strong focus on ongoing process optimization and ensuring seamless integration across various modules.
• Mentorship & Team Collaboration: Experience mentoring junior team members through knowledge sharing, guiding them in best practices and providing constructive feedback to support growth.
• Certification Expectations (Nice to have): ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD)
• Desirable Skills: Advanced knowledge of SQL and JavaScript to support database queries and customizations. Hands-on implementation experience with LDAP, SSO, SLAs, and Performance Analytics reports to enhance platform usability and operational efficiency. Strong ITIL/ITSM knowledge to align processes with industry standards and optimize platform performance.
• Project Management: Thorough understanding of SDLC (Agile / Waterfall) and must have demonstrated ability to manage competing priorities, coordinate with stakeholders and ensure timely delivery.

How you’ll grow

When you join IG Group, we want you to have more than a job – we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities and the tools to help you skyrocket to success, we’ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.

The perks

It is more than a job. We’ll recognize your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on.

• Competitive salary & benefits plan
• 1 additional day off to celebrate your Birthday
• 2 additional days off a year for voluntary work
• Share Plans for Employees
• Comprehensive global and local onboarding process – to the company and your role
• Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with the annual budget for organizing events & projects that foster an open, diverse and inclusive culture
• LinkedIn Learning platform free access
• Option to participate and create ESG initiatives based on IG Brighter Future Fund
• Employee Assistance Program
• We work in a hybrid working model

How you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds.  This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection.

Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy. Ask our employees what their favourite thing is about working at IG, and you’ll hear an echo of ‘our culture’! That’s because you can come to work as your authentic self. The things that make you, you – like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity – can bring a fresh perspective or new skill to our business.
 

That’s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy by delivering at pace and championing the client in everything we do.

We also think hard about our ways of working as a company. At IG Group, we’ve set out five target behaviours that we expect everyone to strive to achieve in all that we do:

• Lead & Inspire: Leading teams in a way that drives trust, alignment, and enthusiasm;
• Think Big: We focus on the problems that most move the needle of commercial outcomes;
• Champion the client: We always keep the client's needs front of mind and deliver as much value for them in all that we do;
• Deliver at pace: We work to ensure nothing stands in the way of fast delivery of sustainable growth for our business; and
• Raise the bar: We raise the bar by taking ownership of outcomes and being accountable for making things better all across IG.

Number of openings

1