ServiceNow Engineer

ServiceNow Engineer

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management (ITSM), patching cloud servers and applications, designing in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting system issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.
This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades. 
 
 
Position Responsibilities:
•         Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
•         Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage
•         Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
•         Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
•         Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Required Qualifications:
•         An Active TS/SCI Clearance with Polygraph
•         DoD 8570 IAT Level II Certification – Security+
•         Experience in a Tier 3 ServiceNow role for at least 5 years
•         Experience with ITSM principles and ITIL best practices
•         Excellent debugging and troubleshooting of existing code bases
•         Excellent communication and mentoring skills
 
Desired Qualifications:
•         Knowledge of Agile methodology
•         Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
•         Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
•         Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
•         Software development and release management experience

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$102,900 - $216,200

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.