ServiceNow Developer

The Role
We are looking to hire a ServiceNow Development Engineer, who brings strong technical expertise, a mindset that embodies the unique Moderna Mindsets, and a passion for delivering the best digital experience to our employees.  You will join our team and be responsible for developing and supporting our ServiceNow platform, driving automation, and optimizing business processes. You will help us deliver more value from our existing ServiceNow capabilities and help us grow the platform and digitize departments across Moderna.

Here’s What You’ll Do:

• Leverage knowledge and experience to deliver end-to-end solutions on the ServiceNow platform

• Responsible for the development, core configuration, and technical expertise of ServiceNow platform capabilities, including ITSM, ITOM, ITAM, HRSD, and PA.

• Design, create, and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting of each (including Service Portal)

• Develop system integrations using REST, SOAP, MID-servers, or other relevant technologies

• Facilitate discovery of CI’s and work with class owners to setup identification and reconciliation rules

• Conduct code walkthrough/reviews and mentor junior team members in application of platform and code best practices

• Actively participate in agile daily scrums and ceremonies, updating stories daily, documenting development progress, and collaborating across teams

• Actively participate in requirement workshops, working alongside the product owner, and development manager, to configure requested items and tasks using Flow Designer 

• Understand and articulate to the team, development manager, and product owner the tradeoffs of customized solutions vs. base configuration implementation

• Remediate production incidents as well as coordinate application and platform upgrades. Promoting apps and updates through the app store and update sets

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor’s degree in Computer Science or a related technology or scientific field OR 5 years of equivalent professional experience in lieu of a degree

• 6+ years of expertise developing on the ServiceNow platform in 2 or more capabilities (ITSM, ITOM, ITAM, HRSD, and PA.)

• 1 or more active ServiceNow certifications (Certified System Administrator, ITSM, App Specialist)

• 3+ years of experience integrating ServiceNow with external systems through REST, SOAP, MID-servers, or other relevant technologies

• 3+ years of experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes

• Experience with discovery and CMDB including an understanding of, MID server architecture, probes and sensors, and CMDB identification and reconciliation. 

• Experience communicating with application users to understand and collect their requirements and requests

• Educational or job-related experience documenting technical systems and user workflows 

• Experience working in life sciences, pharma/biotech, or high-tech industries with a preference for experience in one or more of eCommerce, data/machine learning platforms, or cloud infrastructure

• Experience in a regulated environment

• Experience working in a matrixed organization

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply! 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at [email protected]. 

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