ServiceNow Automation and Orchestration Engineer, VP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

We are looking for a skilled specialist with Python and/or Powershell working experience to run ServiceNow Automation and Orchestration book of work to design and develop workflows in support operational efficiency for our event management, monitoring, and alerting solutions with ITOM, as well as ITSM . The successful candidate will be responsible for developing, maintaining, configuring, and optimizing ServiceNow Workflow Automation and Orchestration for ITOM and ITSM module, enabling AIOps/Predictive Intelligence features to integrate with Ansible to run Playbooks to remediation and validation. This role requires a strong working experience with Python and/or Powershell, as well as Ansible for automation.  This role would also require understanding event management, real-time monitoring, and alerting frameworks to prevent issues before they impact business services. You will work closely with IT operations, DevOps, and infrastructure teams to create a robust and efficient monitoring ecosystem.

Responsibilities:

• Writing Python and/or Powershell code that Ansible Playbook would run/execute, where ServiceNow Workflow would trigger

• ServiceNow Workflow Automation Management:
  • Design and develop ServiceNow workflow for automation and orchestration on ITOM/ITSM modules  
  • Write Javascript snippet used in ServiceNow as needed

• Event Management Implementation:
  • Improve and manage the ServiceNow Event Management module to capture and process events from various IT systems including Cloud infrastructure.
  • Define and configure event rules, thresholds and correlation rules to aggregate alerts and prioritize critical events.
  • Develop dashboards and reports to provide visibility into event health and trends

• Monitoring and Integration:
  • Integrate ServiceNow Event Management with third-party monitoring tools such as SolarWinds, Dynatrace, Splunk, or similar platforms.
  • Set up and configure monitoring tools to collect and forward alerts to ServiceNow for centralized incident management using standards such as Rest API, SNMP, Web Services/SOAP or other protocols
  • Ensure seamless communication between monitoring and alerting tools and the ServiceNow platform.

• Alerting and Incident Automation:
  • Define alerting strategies and implement automated workflows for proactive issue resolution and incident generation.
  • Collaborate with IT operations to create alert thresholds and escalation processes to ensure timely incident resolution.
  • Write or configure rules to enable alert maintenance and/or suppression
  • Optimize the alerting process to reduce noise and improve the accuracy of alert correlation include the use of AIOps/ Predictive Intelligence.

• System Maintenance and Support:
  • Provide ongoing support for ServiceNow Event Management, ensuring platform stability and uptime.
  • Troubleshoot and resolve issues related to event management, monitoring integrations, and alerting configurations.
  • Perform routine maintenance, including platform upgrades and patching for ServiceNow Event Management and related monitoring tools.

• Collaboration and Process Improvement:
  • Work closely with cross-functional IT teams, including network, infrastructure, and DevOps, to continuously improve monitoring processes and event management capabilities.
  • Develop and implement best practices for event correlation, incident automation, and alert management.
  • Monitor KPIs and SLAs to ensure service availability and improve overall IT operations efficiency.

• Documentation and Training:
  • Create and maintain detailed documentation for all event management configurations, integrations, and processes.
  • Provide training and knowledge transfer to team members and other stakeholders on ServiceNow Event Management, monitoring tools, and best practices.

Qualifications:

• Required:
  • Minimum 5+ yrs. Experience
  • Develop and maintain Python/Powershell applications and scripts to meet project requirements.
  • Working experience of Javascript and would write Javascript for low code snippets in ServiceNow  
  • Learn and integrate ServiceNow into existing workflows and projects.
  • Collaborate with cross-functional teams to ensure seamless integration of automated solutions.
  • Identify, troubleshoot, and resolve issues related to automation and ServiceNow integrations.
  • Participate in code reviews, testing, and continuous improvement initiatives.
  • Document development processes, code changes, and project progress for future reference.
  • Hands-on experience with ServiceNow Event Management module, including configuration and integration.
  • Proficiency in configuring event correlation, alerting workflows, and incident generation within ServiceNow.
• Preferred:
  • ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist for Event Management.
  • Knowledge of event management concepts, monitoring tools, and IT operations.
  • Familiarity with third-party monitoring and alerting tools like SolarWinds, Dynatrace, Splunk or similar platforms.
  • Understand Predictive Intelligence and Predictive AIOps
  • Knowledge of ITIL practices and experience implementing event-driven incident management processes.
  • Experience with cloud monitoring tools such as AWS CloudWatch, Azure Monitor, or Oracle Cloud Infrastructure
  • Strong analytical skills, attention to detail, and a proactive approach to problem-solving.
  • Excellent communication skills and ability to work collaboratively in a team environment

Education:

Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

The typical base pay range for this role is between $134K - $168K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.                                           

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.