ServiceNow Architect SPM

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? At Cask, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. 

Cask invites you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

Cask is seeking a high-performing, results-oriented individual to assist our clients in adopting and adapting Strategic Portfolio Management (SPM) best practices in the most efficient and effective way ensuring maximum return on their investment. The ideal candidate will possess a broad and deep technical understanding of the ServiceNow Platform with specific focus on the applications in the Strategic Portfolio Management Suite of Products, and be able to drive the best solutions for customers, working with Cask business consultants, product engineers, and clients.

What you'll be doing:

• Serve as a subject matter expert (SME) in Service Portfolio Management (SPM), providing technical guidance to Cask’s delivery team, customers, and stakeholders.
• Support business process definition, re-engineering, improvement, and gap analysis in collaboration with key customer sponsors and stakeholders, working alongside Cask SPM Business Consultants.
• Design, configure, test, document, and deploy ServiceNow platform solutions to meet business needs.
• Provide technical insights and solutioning to optimize customer experience and maximize value.
• Act as the primary liaison with customers, addressing operational concerns, system health, and planning for patches/upgrades.
• Ensure consistency in tool configuration across development, testing, and production environments.
• Implement and enhance ServiceNow modules based on business requirements, staying updated on new capabilities and technologies.
• Translate business requirements into technical specifications, ensuring alignment with customer needs.
• Oversee or execute configuration, reporting, and workflow administration to support business processes.
• Develop testing strategies, test cases, and documentation to ensure quality and compliance.
• Create and maintain technical architecture and specification documents.
• Conduct code walkthroughs, ensuring adherence to Cask coding standards and best practices.
• Bridge communication between business and technical teams, managing process, business, and technical requirements to ensure proposed solutions align with customer expectations.
• Prepare technical documents, analyses, and briefings for various business management and technology delivery functions (e.g., Financial Management, Business Planning, Innovation, Demand & Resource Management, Agile Development, Test & Release Management).
• Proactively meet deadlines for key project deliverables, including user stories, technical design documents, and knowledge transfer materials.
• Collaborate with Cask business consultants, client owners, and managers to drive process improvements within the SPM toolset.
• Build strong customer relationships, delivering customer-centric solutions and enabling clients to envision new possibilities on the ServiceNow platform.

What you'll bring to the table:

• Extensive Technical Expertise: Proven knowledge and hands-on experience with the ServiceNow platform, with a specialized focus on the Strategic Portfolio Management (SPM) suite, including Financial Management, Business Planning Portal, Alignment Planner, Innovation, Demand, Resource, Time, Project, Program, Portfolio Management, Agile Development, and Test & Release Management.
• ServiceNow Administration: 3+ years of demonstrated experience as a ServiceNow Administrator.
• IT & IS Experience: 5+ years of success in Information Technology and Information Systems, driving innovation and efficiency.
• Stakeholder Engagement & Communication: Adept at conveying complex technical concepts to diverse stakeholders, fostering collaboration among team members, customers, and key decision-makers.
• Core Competencies: Authenticity, self-awareness, resilience, and intellectual curiosity.
• Strategic Portfolio Management (SPM): Deep understanding of SPM practice capabilities (domain knowledge preferred).
• Certifications:
  • ServiceNow Certified System Administrator (Required)
  • ServiceNow Certified Implementation Specialist – SPM (Preferred)
  • ITIL Certifications (Preferred)
• Education: Bachelor’s degree in Computer Science or a related field from an accredited institution (or equivalent experience).
• Technical Skills: Advanced proficiency in the Microsoft Office Productivity Suite.

Come join us at Cask and be part of an exciting journey where we're ready to elevate your work experience, every step of the way.

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $160,000 to $190,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.