We are seeking a dedicated and experienced ServiceNow Architect to lead the design, development, and implementation of ServiceNow solutions. This role is ideal for professionals who thrive in dynamic environments and have a passion for building strong client relationships through long-term engagements.
Key Responsibilities:
- Solution Design and Implementation: Lead the design and implementation of robust ServiceNow solutions to address complex client needs.
- Client Relationship Management: Foster lasting client relationships by delivering value through strategic guidance, regular engagement, and reliable service.
- Strategic System Enhancements: Drive innovation by implementing enhancements to maximize clients' investment in ServiceNow while balancing established and emerging technologies.
- Project Lifecycle Ownership: Technical oversight on projects from inception to completion, ensuring seamless integration and sustained functionality of ServiceNow solutions.
- Continuous Client Support: Provide attentive service and proactive communication to address client challenges and ensure satisfaction.
Core Competencies:
- Proficiency in designing and deploying scalable ServiceNow solutions.
- Ability to manage long-term projects with consistent performance.
- Expertise in building trust-based relationships with clients and stakeholders.
- Ability to act as technical lead on all OPT engagements and provide guidance to a team of onshore and nearshore technical consultants
- Strong problem-solving skills with a pragmatic approach to technology.
Key Skills:
- Proficiency in deploying new solutions that improve client operations over the long haul
- Participates in projects from inception to completion, ensuring seamless integration and sustained functionality
- Provides attentive service and proactive communication
- Adaptability to work with both current technologies and emerging tools, tailored to fit the client’s business needs
- Skilled in building and maintaining strong, trust-based relationships with clients.
Professional Dynamics:
- Client-Centric Approach: Dedication to prioritizing client needs and satisfaction.
- Commitment: A "Day on - Stay on" mindset for project engagement, ensuring long-term success for clients.
- Adaptability: Comfort working with both current technologies and emerging tools.
- Professional Excellence: A reputation for providing consistent value and maintaining strong, enduring professional relationships.
Top Skills
What We Do
Headquartered in San Diego, California, Cask designs, enables, and sustains digital transformation on the NOW® platform for enterprise clients across both the private and public sectors. Cask is one of just a handful of companies that has achieved ServiceNow® Elite Partner status and the only partner to be honored with the ServiceNow®Americas Elite Partner of the Year award in January 2020 and the Global Elite Partner of the Year Award in May 2020.
Cask delivers end-to-end solutions to help organizations make the most of their ServiceNow investments, reducing cost, and improving quality of services across the enterprise. Cask’s portfolio includes strategy, implementation, modernization, digital transformation, and managed services that enable clients to execute an end-to-end digital vision. Cask consultants provide domain-focused solutions across IT, Human Resources, Security and Risk Management, Customer Service, Finance / Procurement, and Operations to modernize employee, customer, and constituent user experience. Cask’s approach integrates design thinking and organizational change management to help its customers transform the way they work.
