Service Delivery Leader - L&D (Hyderabad)

Posted 9 Days Ago
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Hyderabad, Telangana
Hybrid
Senior level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
Lead learning and development initiatives, design learning programs, assess needs, implement solutions, and measure program effectiveness across technology centers.
Summary Generated by Built In

Description and Requirements
Job Description
We are seeking an experienced Learning Leader to spearhead our technology centers' learning and development initiatives. This individual will be responsible for designing, implementing, and managing comprehensive learning programs that enhance both technical capabilities and leadership skills across Hyderabad and Pune.
Key Responsibilities
Developing and executing a strategic learning roadmap aligned with organizational goals, encompassing technical skills, leadership development, and emerging technologies.
Conducting thorough needs assessments across departments to identify skill gaps and learning opportunities, utilizing data analytics and stakeholder feedback to inform decision-making.
Designing and implementing blended learning solutions including workshops, eLearning modules, mentoring programs, and hands on technical training sessions.
Partnering with technical teams and business leaders to create customized learning paths that address specific role requirements and career progression needs.
Evaluating and integrating cutting edge learning technologies and methodologies to enhance program effectiveness and learner engagement.
Monitoring industry trends, emerging technologies, and best practices in learning and development to ensure programs remain current and relevant.
Measuring and reporting on learning outcomes, program effectiveness, and ROI using both quantitative and qualitative metrics.
Building and maintaining relationships with external training partners, technology vendors, and industry experts to enhance learning offerings.
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
10+ years of experience in learning and development roles, with at least 5 years specifically in a technology focused environment.
Proven track record of designing and implementing successful technical and leadership development programs.
Experience with learning management systems (LMS) and digital learning platforms.
Excellent presentation and facilitation skills, with the ability to engage diverse audiences effectively.
Strong project management skills and experience managing multiple learning initiatives simultaneously.
Skills and Competencies:
Deep understanding of technology industry trends, emerging technologies, and their impact on skill requirements.
Excellent analytical and problem-solving abilities, with strong data driven decision making skills.
Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels.
Strong leadership capabilities with experience in mentoring and developing teams.
Proficiency in instructional design and curriculum development.
Ability to create engaging learning content using various multimedia tools and platforms.
Experience with learning analytics and performance measurement methodologies.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid

Top Skills

Digital Learning Platforms
Learning Management Systems
Multimedia Tools

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The Company
HQ: New York, NY
43,000 Employees
Hybrid Workplace
Year Founded: 1868

What We Do

Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond.  With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong.  Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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About our Teams

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

Typical time on-site: Flexible
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