Senior VIP Account Service Manager

Position Summary

SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.

SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live, and Solitaire Daily Break with offices all over the world!

About the Role

The Senior VIP Account Service Manager is responsible for working in social gaming (retaining, and reactivating VIP Players). Developing new VIP customers, increasing player lifetime value, and revenue contribution for assigned VIP customers. ​

The key objective is to manage the VIP player base with corresponding revenues as directed by the VIP Team Manager. Proactive outbound communication is essential in this role to grow players. ​

Essential Job Functions:

Primarily responsible for cultivating and developing relationships and serving as a trusted consultant to our most financially invested players in the VIP base by reaching at least 120 contacts a day via phone/email/SMS. ​ The ability to create and execute unique VIP events/dinners. Instrumental in delivering Player feedback and player sentiment for studios to build out VIP-driven features to drive higher revenue. Develop and maintain strong relationships with VIP players by providing top-tier services and building customer loyalty. Drive key VIP metrics, knowledge, and ability to increase customer revenues. Serve as a SciPlay game portfolio expert and act as a liaison between our highest-value players and each studio to resolve bugs and maintain retention of their designated VIP base ​ When required support VIP Team Manager and/or VIP Experience Manager with VIP Events. ​ Ensure that our clients receive the highest level of sales and operational customer service by leveraging a highly consultative + quantitative approach. ​ Possess effective communication and presentation skills; ability to connect and reconnect VIP base through high-level relationship building with their dedicated base. ​ Weekly Meetings with the VIP team Manager, VIP Experience Manager, and Retention Manager to provide VIP feedback and to help to better strategize weekly and outreaches. ​ Ideation, gifting strategies, content, etc. ​ Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required ​

Qualifications

· Strong interpersonal relationship skills and an ability to build trust.

· Three years of experience in the iGaming or social gaming industry.

· Knowledge and understanding of online casino games.

· Excellent written and verbal communication skills.

· Attention to detail

· Well organized

· Customer focused

· Ability to interact well with people at all levels within and outside the social organization

· Strong insight into gambling and player needs

· Analytical skills

We are SciPlay! We make games!

At SciPlay, we are programmed to think untraditionally, and we believe in doing what you love and doing it well. We take pride in our ability to stay ahead of the game! We are the brainiacs behind the scenes; innovating, dreaming, and navigating the social gaming world. Together, if we stay passionate and ambitious with our goals, no one can stop us from becoming the #1 social and casual gaming company.

A few of our highlighted perks and benefits:

· Competitive salaries

· Annual bonuses, matching 401k

· Hybrid work model (3 days in office) with weekends required (Saturdays)

· Fun environment: Open Office Concept with Ergonomic Seating and Standing Desks. Game Room features current generation consoles, numerous game titles, and various table games.

· Food! Fully Stocked Kitchen with Beverages and Snacks, as well as company-paid lunches 2x/week

· Paid Family Leave

· Paid Volunteer Time

· Annual 2-night company retreat

Read More About Our Values Here:

https://www.sciplay.com/life-at-sciplay

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At SciPlay we are dedicated to building a diverse, inclusive, and authentic workplace. Both professionally and personally, we believe our differences are key to unlocking our superpowers. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles we have! #beYOU 

SciPlay is a wholly-owned subsidiary of Light & Wonder, Inc. At Light & Wonder, it’s all about the games! Learn more at www.lnw.com.

SciPlay Corporation and its affiliates (collectively, SciPlay) are committed to creating a workforce of credibility and dependability. As a prerequisite to employment with SciPlay (to the extent permitted by law), you shall be asked to consent to SciPlay conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. SciPlay is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster. 

#LI-TD1 #LI-Onsite

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.