Senior Vice President (SVP) of Commercial Operations

The Role:

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

The Position:

The Senior Vice President (SVP) of Operations will play a critical leadership role in driving the operational success of Metropolis, with a focus on scaling operations and achieving strategic growth objectives. This senior leader will be responsible for overseeing day-to-day operations, driving same-store growth, leading new location acquisitions, and enhancing customer experience through the deployment of innovative technology. The SVP of Operations will also lead a geographically dispersed team, ensuring alignment and effectiveness across the organization. This role is ideal for a dynamic leader who thrives in a fast-paced environment and is adept at managing complex initiatives and driving operational excellence.

Key Responsibilities:

• Driving Same-Store Growth: Lead efforts to achieve sustainable SS (same-store) growth by optimizing operational strategies, improving efficiency, and elevating customer satisfaction.
• New Location Acquisition & Growth: Spearhead the expansion of Metropolis by driving growth through the strategic acquisition of new locations, ensuring operational scalability and seamless integration.
• Customer Experience and Technology Deployment: Leverage innovative Metropolis technology to enhance the customer experience and foster growth, ensuring operational strategies align with customer-centric objectives.
• Project & Strategic Initiative Management: Manage and oversee key strategic projects and initiatives, ensuring their timely execution and alignment with company goals.
• Geographically Diverse Team Leadership: Effectively manage a geographically dispersed team, fostering a collaborative, high-performance culture while ensuring remote leadership success across different regions.
• Operational Excellence: Lead continuous improvement efforts across all operational areas, driving efficiency, cost-effectiveness, and service quality.
• Risk Management: Monitor operational risks and develop strategies to minimize disruptions and ensure business continuity.
• Budgeting & Financial Oversight: Oversee the creation and management of operational budgets, ensuring efficient allocation of resources to support strategic initiatives.
• Performance Monitoring & Reporting: Assess and report on key operational metrics, ensuring alignment with strategic goals and providing insights to the executive team.
• Compliance & Regulation: Ensure operational compliance with industry regulations, audit standards, and organizational policies.

Qualifications:

• Experience in High-Growth Environments: Proven success in leading high-growth teams, with a track record of driving year-over-year growth in operational and financial performance.
• Adaptability & Fast-Paced Environments: Demonstrated ability to pivot quickly in a fast-paced environment through effective management of key operational metrics.
• Change Management: Strong ability to lead and effectuate change in a rapidly evolving environment, driving continuous improvement and adaptation across teams.
• Strategic Initiative Leadership: Ability to develop, lead, and execute key strategic initiatives that contribute to operational success and business growth.
• Operational Excellence & Audit Compliance: Proven experience in driving operational excellence and ensuring compliance with operational audits, best practices, and regulatory standards.
• Geographic Leadership: Experience managing remote and geographically diverse teams, ensuring alignment, engagement, and productivity across locations.
• Advanced Degree Preferred: A Master’s degree in Business Administration, Operations Management, or a related field is preferred.

Key Skills:

• Leadership and remote team management
• Strategic growth and expansion
• Customer experience and technology innovation
• Project and initiative management
• Financial and budget oversight
• Operational excellence and compliance
• Adaptability and change management
• Data-driven decision-making and key metric management

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