Senior UX/UI Designer ecommerce CRO

Senior UX/UI Designer (ecommerce/Growth/CRO)

Norton360/Avast/AVG (Multibrand)

Location - Dublin 15 office 2-3 days a week. Hybrid model. OR Prague.

To be considered, please submit your CV along with an ecommerce focused CRO Casestudy/ portfolio that includes:

• Case studies showcasing your design process, problem-solving, and business impact.
• Measurable outcomes (e.g., conversion improvements, A/B test results, UX optimizations).
• Growth-focused UX work (e.g., checkout flows, landing pages, CRO improvements).

Who Are We?

We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated.

How We Work? 

Our hybrid work style (at least 50% of time in office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work. Candidates need to live witin 80 kilometers of Dublin.

Mission and Goals

This is an ecommerce growth/monetisation UX/UI design role involving problem solving through the use of data and UX design principles to enhance our customer's journey and experience throughout our product and userflows, in addition to formalizing interface design solutions which push the bar and drive growth. Focusing on optimizing overall user experience of the product, also while aligning with multiple busniess strategies for growth and conversion. Visually representing a definitive design strategy from concept to through to implementation.

The web and e-commerce team's goal are to make it exceptionally easy for people around the world to discover, buy, and use our suite of products and services. As a result, our team is responsible for driving sustainable business growth by increasing acquisition, monetization, conversion, and retention throughout the end-to-end customer funnel. We use experimentation, customer feedback, and data-driven insights to guide our work and optimize the customer experience.

As a Senior UX/UI Designer CRO– E-commerce, you will work closely with product, marketing, sales, and retention teams to design our e-commerce products.  You will focus on conversion rate optimisation (CRO) from a UI/UX perspective, turning users into loyal, paying customers through intuitive and effective design solutions.

Objectives

• Conduct thorough user research to understand needs, market trends, and product requirements.

• Proficient in interpreting quantitative and qualitative data, extracting key insights, and applying them to the design process to optimise functionality and enhance user engagement.

• Create and iterate on product design concepts, wireframes, prototypes, and mock-ups

• Understand business problems across our customer set to have context for deliverables.

• Conduct user testing and gather feedback to enhance the user experience.

• Collaborate closely with researchers and content designers to create, refine, and iterate on new and existing experiences.evelopers to ensure successful implementation of design solutions.

• Provide input on product strategy and roadmap discussions.

Competencies and Technical Skills

• Proficiency in design tools such as Adobe Creative Suite, Figma, Miro, and Mural.

• Strong understanding of user-centred design principles and accessibility standards.

• 5 + years of experience in software product design, preferably in the cybersecurity industry.

• Familiarity with agile development methodologies.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

Benefits

• Annual bonus scheme.

• Flexible working hours and unlimited PTO (paid time off).

• Opportunity to work for a global tech leader listed on the S&P 500.

• Access to industry leaders and cutting-edge technologies in the Digital Security field.

• Tuition reimbursement for job-related courses.

• Comprehensive Learning & Development plans.

• Sustainable home improvement bonus.

• Mac/Windows laptop and mobile phone provided.

#LI-AM1

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.