Senior UX Writer, Platforms

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Platform team at Grab leads the horizontal platform capabilities for all of our verticals, such as Safety, Identity, Trust, Support, Comms, and Marketing Platforms. We work holistically to build a scalable platform with a delightful experience for consumers, drivers, and merchants to make Grab the exceptional platform of choice.

Get to Know the Role

As a Senior UX Writer, you will collaborate with cross-functional teams on a range of problem spaces across Grab's platform experiences. You're able to plan, create, design, and govern the content for products you work on, from the big-picture strategy to the minute details that matter. You will report to Senior Design Manager / Head Of Design and work onsite with hybrid working setup at the Grab Malaysia office.

The Critical Tasks You Will Perform

• Work on delivering the content for Grab's platform experiences.
• Coordinate with localization specialists to ensure the content is suitable for various markets and is localization-friendly.
• Work collaboratively with Product Designers, Product Managers, Product Marketing Managers, other UX Writers, and Language Specialists to deliver the best possible experience while retaining our brand voice.
• Ensure content quality end-to-end by providing proactive critique and feedback.
• Cultivate a team culture of openness and collaboration.
• Where necessary, develop and implement best practices for other writers, designers, and engineers to strengthen collaboration and raise the quality of content.
• Understand and apply user insights and metrics to the content, while guiding others to do the same.
• Be a strong and visible advocate for the content design discipline throughout the organization.

Qualifications

What Essential Skills You Will Need

• A writing portfolio in English, showcasing your recent work or writing samples.
• Minimum 4 years working experience with a background in communications, design, social sciences, humanities, or any writing-related field
• Fluent with design and collaboration tools such as Figma and Google suite
• A keen interest in how language shapes the world and our experiences
• Outstanding UX thinking and writing skills (in English).
• Ability to support and communicate your decisions with solid, compelling rationales.
• Passion for and advocacy of a better quality of life for the people in Southeast Asia.
• Ability to work with a regional or international team of writers and/or designers to deliver a unified experience.
• Experience applying a universal brand voice with various tones for different audiences/segments.
• Ability to collaborate with localization teammates to deliver what's best for the users in each country.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.