Senior UX Writer, Platforms

Company Description

About Grab and our workplace

Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

About the team:

The Platform team at Grab leads the horizontal platform capabilities for all of our verticals, such as Safety, Identity, Trust, Support, Comms, and Marketing Platforms. We work holistically to build a scalable platform with a delightful experience for consumers, drivers, and merchants to make Grab the exceptional platform of choice.

Based in Kuala Lumpur, Malaysia, you will collaborate with cross-functional teams on a range of problem spaces across Grab’s platform experiences. We are looking for an experienced UX writer who has exceptional UX writing abilities and demonstrates user-centric thinking. Managing stakeholders well is a given for you. You’re able to plan, create, design, and govern the content for products you work on, from the big-picture strategy to the minute details that matter.

Job Description

• Work on delivering the content for Grab’s platform experiences.

• Coordinate with localization specialists to ensure the content is suitable for various markets and is localization-friendly.

• Work collaboratively with Product Designers, Product Managers, Product Marketing Managers, other UX Writers, and Language Specialists to deliver the best possible experience while retaining our brand voice.

• Ensure content quality end-to-end by providing proactive critique and feedback.

• Take initiative, anticipate problems, and enable your working teams to develop solutions.

• Cultivate a team culture of openness and collaboration.

• Where necessary, develop and implement best practices for other writers, designers, and engineers to strengthen collaboration and raise the quality of content.

• Understand and apply user insights and metrics to the content, while guiding others to do the same.

• Be a strong and visible advocate for the content design discipline throughout the organization.

Qualifications

• [MUST HAVE] A writing portfolio in English, showcasing your recent work or writing samples.
• Minimum 4 years working experience with a background in communications, design, social sciences, humanities, or any writing-related field
• Fluent with design and collaboration tools such as Figma and Google suite
• A keen interest in how language shapes the world and our experiences
• Outstanding UX thinking and writing skills (in English).
• Ability to make effective content decisions that align with both user needs and business objectives.
• Ability to support and communicate your decisions with solid, compelling rationales.
• Passion for and advocacy of a better quality of life for the people in Southeast Asia.
• Ability to work with a regional or international team of writers and/or designers to deliver a unified experience.
• Experience applying a universal brand voice with various tones for different audiences/segments.
• Ability to collaborate with localization teammates to deliver what’s best for the users in each country.
• A resilient growth mindset, open to taking feedback and bouncing back from failures.
• Strong time management, stakeholder management, and prioritization skills, as you’ll be handling multiple projects at the same time.
• Strong conflict resolution and negotiation skills.

Additional Information

Benefits at Grab:

We care deeply about your well-being and are committed to supporting you every step of the way. Here are some of the global benefits we offer:

• Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
• Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
• Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
• Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
• Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
• Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.

We’ve got many different benefits hyper localised in each country. Speak to your recruiter during your interview to find out more.

What we stand for at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. If you require accommodations to fully participate in the recruitment process, you are encouraged to include your request(s) when applying.

We deliver the greatest impact and ideas when we bring together diverse perspectives. It is what enables us to spread opportunities to Grabbers and our partners. It’s not a box-ticking exercise; it’s who we are.