Senior UX Designer - Sr Design Program Manager, Research Operations

Position Summary...

What you'll do...

About the Team

Join our award-winning design team and help us shape the future of retail. Our mission is to bring dignity and access to all through design excellence to all regardless of zip code or bank account. We design richly compelling experiences that improve the daily lives of millions of customers – whether they are at home, in our stores, or on the go. We also craft world-class experiences that enable our merchants, suppliers, sellers and 2.1 million in-store associates to deliver great value to our customers on a daily basis.

This opportunity is in Bentonville, Arkansas where we are growing our amazing design community in our new, state-of-the-art campus.

As a member of the Design Ops team, you’ll wear a number of hats and will craft new processes that will enable the Design Research team at the world’s largest company to run more smoothly. We are looking for a resourceful self-starter with an operational mindset and experience in design research. If this sounds like you and you’re excited about enabling an award-winning design team at the forefront of retail to develop it’s experimentation muscle, you could be a great fit for our first Sr. Research Ops Manager.

As a Sr. Research Ops Manager, you will report into the Head of Design Operations and work closely with the Head of Research and other partners across design and research.

A few examples of what you’ll be responsible for:

• Managing backlogs and caring for design priorities
• Working with design leadership to plan for upcoming work and future studies
• Managing contract renewals for all research tools
• Support recruiting and participant experience for research studies
• Oversee multiple in-person experiments each quarter
• Building out protocol for how to run effect tests and overseeing a program designed to train designers how to run their own studies
• Tracking research studies across the portfolio
• Coordinating the setup of an in-person research lab space for designers to rapid prototype and test new concepts
• Creating playbooks and documenting best practices
• Onboarding new team members to the Design Research team

You’ll make an impact by:

• Solving problems big and small with curiosity and patience

• Creating flexible processes that drive efficiency
• Anticipating and caring for team challenges as they arise
• Caring for team rituals that strengthen our design community

You’ll sweep us off our feet if:

• You have a deep understanding and love for design research
• You have experience supporting a Design Research practice in a large organization
• You are an Airtable expert
• You’re a process nerd who is energized by addressing friction in the research process and enjoys jumping into the weeds of day-to-day research activity
• You are driven by empathy and motivated by the opportunity to impact the day-to-day experience of designers and researchers
• You collaborate naturally, operate independently, and are comfortable giving and receiving feedback 
• You produce great work with quick turnarounds and multitask effectively across different activities
• You are highly organized and have great attention to detail
• You enjoy working in a fast-paced and ever-changing environment
• You’re excited by the prospect of supporting the teams that are directly shaping the future of retail

Preferred Qualifications

• Minimum of 5 years of work experience in Design Operations, Research and/or as an experienced design program manager.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Perks and Benefits

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

#experiencedesign

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America