Senior User Experience (UX) Designer

Location(s)

Chicago, Illinois, P&C-Butterfield Road-Downers Grove-IL-AAC

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

POSITION SUMMARY:          

 
The Senior User Experience (UX) Designer is part of the Experience Team within the Kemper Auto Transformation Office. The position is responsible for ensuring that user experience whether customer, agent or employee is top of mind throughout the project lifecycle (assessment, initiation, execution). The role involves developing user-centered designs to visualize and shape business requirements to support:

•    Delivery team understanding of business needs and outcomes
•    Stakeholder decision making and satisfaction 
•    Streamlined project execution
•    Reduced project costs

The Senior UX Designer will work on a variety of projects that advance Kemper’s customer, distribution, and product capabilities to achieve business outcomes. Additionally, this position will play a key role in evolving our customer onboarding and servicing communications (email, SMS, forms), specifically related to templates, testing, consolidation, and measurement.

POSITION RESPONSIBILITIES:

• Design digital wireframes/prototypes/interfaces to make business requirements ‘real’ for decision makers and delivery teams. 
• Maintain digital wireframes/prototypes/interfaces for current applications (e.g., customer and agent portals) that employees can access to increase their knowledge.
• Lead usability testing with customers, agents, and employees to validate designs.
• Develop and maintain email templates. Create process for testing emails across different clients, devices, and browsers and tracking results (e.g., delivery rate, opens, click throughs, conversion rate). Modify templates based on results.
• Support IT in development and testing of designs. 
• Nimbly develop working knowledge of relevant Kemper delivery systems, including SmartComm, Outlook, ForgeRock, and OneSpan.
• Collaborate with other UX experts across Kemper to share knowledge and experience. Develop and document UX design system.
• Support growth of UX skills across project teams.
• Adhere to brand design standards.

POSITION QUALIFICATIONS:

• Bachelor’s degree in Design, or related discipline or equivalent experience with minimum 7–10 years of overall user experience design experience.
• Ability to translate creative and business input into feasible solutions that achieve business outcomes.
• Leadership experience with a project team or community of practice.
• Strong written and verbal communication skills. Experience presenting to senior leaders.
• Action-oriented and eager to take on challenges with urgency, energy and enthusiasm. Consistently achieving results, even under difficult circumstances.
• Collaborative and a team player that is eager to build strong working relationships across the organization to achieve shared objectives.
• Comfortable working in a fast-paced environment, dealing with change, and juggling multiple assignments simultaneously.
• Insurance experience preferred.

PROGRAM AND CODING TOOLS:

• Proficiency in leading design tools such a Figma, Adobe XD, Sketch, Invision
• Design principles and best practices for apps and websites
• Working knowledge of HTML in collaboration with CSS and JavaScript to ensure design vision is translated accurately into functional, high-quality code
• Strong mobile-first design experience
• Usability best practices and experience with usability testing
• Accessibility best practices for apps and websites
• Process mapping skills strongly encouraged
• The range for this position is $86,200 to $143,600. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.  This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)  
• Sponsorship is not accepted for this opportunity.
• This is a hybrid role working out of our Chicago, IL or Downer's Grove, IL office.
   

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.  Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.  

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