Senior User Experience & Analytics Lead

-- We are actively reviewing applications for this position --

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

Are you passionate about creating impactful digital experiences and thriving at the intersection of user experience, design thinking, and data-driven insights? As our Senior User Experience and Analytics Lead, you’ll play a pivotal role in shaping the user experience of Risk Ripple Analytics—a transformative product that empowers organizations to identify and mitigate risks before they escalate.

In this role, you’ll bridge digital design and analytics to craft intuitive, engaging experiences within Risk Ripple Analytics. You'll directly drive our Product Engagement Score (PES), a key metric measuring user adoption and engagement. With a product or web design background, you’ll translate user behavior insights into meaningful design improvements, enhancing user satisfaction and product value. 

Reporting to the Director of Product Management & Marketing, you’ll bring creativity, strategic thinking, and a passion for data-informed design. This is a unique opportunity to lead the future of risk management. If you’re a forward-thinking digital experience leader who values both the art and science of design and is eager to drive product engagement, apply to join us in making a real impact.

What You'll Do:

• Design Deliverables: Producing wireframes, mockups, prototypes, and user flows for Risk Ripple Analytics.
• Experience Optimization: Developing strategies to optimize user experience and integrate feedback for continuous improvement.
• Engagement Analysis: Leveraging data-driven insights from tools like Pendo to analyze engagement metrics, map user journeys, and enhance satisfaction and PES.
• Industry Trends: Staying informed on UX/UI and digital experience trends to keep Risk Ripple Analytics competitive.
• Digital Strategy: Leading data-driven digital experience design and analytics strategy for Risk Ripple Analytics, utilizing Pendo to drive PES.
• Design Thinking: Applying a design thinking approach for intuitive, user-centered interfaces and interactions.
• User Research: Conduct data-driven user research and behavior analysis with product analytics tools, especially Pendo, to drive actionable insights and improvements.
• Stakeholder Collaboration: Collaborating with stakeholders to align business goals and user needs into actionable requirements.
• Product and Marketing collaboration: Align on adoption objectives to ensure product design is in support of those objectives
• Engineering Handoff: Delivering designs and requirements to engineering via Jira tickets, in coordination with product specs.

About You And What Skills You’ll Need:

• Experience: 5+ years in digital product design, UX/UI design, or web design, with a strong focus on user-centered design and experience optimization. 
• Technical Skills: Competent in using Pendo (required), with familiarity in Google Analytics or a similar platform preferred. Skilled in design platforms (Figma, Sketch, Adobe XD, or similar) for wireframing, prototyping, and creating high-fidelity mockups; well-versed in design principles such as layout, typography, and prototyping; and experienced in user research and usability testing for data-driven-products.
• Core Competencies: You have a deep understanding of user experience design, design thinking, and human-centered principles, with strong problem-solving skills focused on usability and performance. You are a team player with excellent communication skills, you collaborate well with cross-functional teams, are detail-oriented, organized, and effectively manage multiple projects in a fast-paced environment.
• Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

- Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, 401(k) with matching, flexible paid time off, and more. We also celebrate our successes with frequent company-sponsored activities and events. 

- 100% Remote Workforce: We believe in the quality of work over its location, fully supporting and offering a 100% remote work experience to our team. 

- Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC). 

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship. 

Common Traits That Make Someone Successful at LogicManager:

- Empathy: Tune into the emotions and experiences of others to create meaningful connections.

- Abstract Thinking: Grasp complex, non-physical concepts that drive forward innovative ideas.

- Puzzle-Solving: Connect diverse information and approaches to generate creative solutions.

- Imagination: Develop new ideas, visions, and possibilities to push boundaries.

- Critical Thinking: Analyze situations, making informed decisions based on logic and reason.

- Complex Problem-Solving: Break down intricate challenges into manageable steps.

- Narrative Reasoning: Understand, remember, and convey stories that shape our business.

- Dynamic Reasoning: Reflect on observations and past experiences to inform present decisions.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in. 

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. 

LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.