Senior Technical Writer

About the Role

SearchStax is looking for our next  Senior Technical Writer, who wlll own the full content lifecycle for Marketing & Digital Experience teams – technically savvy content owners who need to configure, tune, and measure search without writing code to Developers & DevOps engineers – the implementers who integrate APIs, SDKs, CI/CD pipelines, and infrastructure.From “Getting Started” in the Developer Portal to advanced optimization guides in the Help Center. You will define the documentation vision, build scalable processes, and deliver content that empowers marketers to self-serve while giving developers deep technical confidence.

In this role, you’ll collaborate daily with Product, Engineering, UX, Marketing, and Customer Success.

If this sounds like you, let’s talk!

What You Will Do

• Content Strategy & Governance: Build an IA that cleanly separates- but cross-links - “No-Code / Low-Code” marketer paths and “Code / API” developer paths. Own style guide, templates, and docs-as-code pipeline (Zendesk, Markdown/AsciiDoc + Git + CI/CD).

• Content Creation & Maintenance: Author and maintain tutorials, UI walkthroughs, in-app microcopy, release notes, API references, SDK docs, and troubleshooting guides. Audit and prune content regularly to keep marketer and developer journeys current.

• Portal & Help Center Ownership: Select and run tooling (e.g., Docusaurus, Redocly, Hugo, ReadMe).  Implement taxonomy, search, and versioning that let each persona land on the right answer fast.

• Cross-Functional Enablement: Partner with Product Marketing on launches; ensure docs and “What’s New” posts resonate with both personas. Coach engineers and PMs on authoring best practices; champion content quality in every release.

• Measurement & Optimization: Instrument analytics to track engagement and case deflection by persona. Use insights to prioritize backlog and advocate UX / product improvements.

What You Must Have 

• 5-8+ years as a technical writer for modern SaaS or developer-focused products, including ownership of documents that serve both business and technical users.

• Demonstrated success in building persona-based Help Centers and Developer Portals.

• Expertise with docs-as-code workflows, static-site generators, Git, and automated publishing.

• Ability to read sample code (REST/JSON, Java, JavaScript, or Python) and translate complex concepts into clear guidance for non-developers.

• Track record of using analytics to improve documentation discoverability and effectiveness.

• Meticulous writing, editing, and information-architecture skills; you sweat structure, clarity, and voice.

• Background in search technology (Solr, Elasticsearch, Lucene) or cloud infrastructure a plus

• Experience auto-generating API docs from OpenAPI / Swagger and maintaining Postman collections a plus

• Familiarity with SEO for docs, accessibility (WCAG), and localization at scale a plus

• Experience or leading other writers a plus
  

What's In It For You

• 🌍 Remote-First: We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA.

• 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.

• 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.

• 💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.

• 🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays.

• 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

Pay Transparency

• Base Salary: The base salary range for this role is $117,000-142,000 + bonus target.

• Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.

• Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each we review company performance and may grant discretionary bonuses to eligible team members.

About us

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come. 

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment. 

Our Values 

• Ownership

• Lead humbly

• Results focused

• Customer Obsession

• Embrace and drive change

• Innovation and continual Improvement

Additional Information

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.