Job Summary
Job Description
What is the opportunity?
Coordinates application support objectives in partnership with production support team, development team and business partners. Provide quality and timely support to our business partners through efficient ownership of Incident management and participation in problem management and application defect resolution. Leads day to day support activities such as application monitoring and service requests, escalating to Tier 3 support teams as required. Proactively identifies gaps, potential issues and suggest recommendation for improvement of FXL application.
What will you do?
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Lead the investigation and analysis of application operational failures including writing up of incident and root cause analysis reports.
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Identify root cause through analysis to improve resource usage and time to market.
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Recommends best solutions, work-around, short-term and long-term solutions, considering the cost based on understanding of business issues/need.
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Responsible for supporting FXL Application in UAT, IST and Production environments.
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Responsible to ensure application is delivering according to SLA, Priority Matrix & Problem Matrix timelines.
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Manage audit and compliance requirements and requests.
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Responsible to ensure ACAs are completed according to Risk Classification (yearly, every 2 years, every 3 years) – complete Findings and address Remediation Plans accordingly.
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Manage DRP planning and testing including initial DRP setup where required.
What do you need to succeed?
Must have:
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Innate ability to effectively deal with high pressure triage calls involving Priority 1 & 2 trading outage situations
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Great attention to detail and has organizational skills and an analytical mind
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Interacting with ServiceNow on incidents, problems, service requests, change deployments
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Technical skills as follows:
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Operating System: Windows , Basic Unix/Linux
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Supported Application technology: C#, Asp.Net, .Net core
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APM Tools: Splunk, Dynatrace, PagerDuty
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CI/CD tools: Jenkins/GitHub
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Database: SQL Server
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ITIL Tools: ServiceNow, JIRA
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Scripting: Shell, Batch/PowerShell.
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Middleware technologies: IBM MQ
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Webservices and tools: Firewall, SSL certificates
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Dev Ops processes and deployments using Helios
Nice-to-have:
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Flexibility for on-call and off hour support
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Knowledge on FX Market
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
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A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
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Leaders who support your development through coaching and managing opportunities
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Ability to make a difference and lasting impact
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Work in a dynamic, collaborative, progressive, and high-performing team
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A world-class training program in financial services
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Flexible work/life balance options
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Opportunities to do challenging work
#LI-Post
#LI-Hybrid
#TechPJ
Job Skills
DevOps, Production Support, Structured Query Language (SQL), Troubleshooting
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-02-04
Application Deadline:
2025-02-28
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Top Skills
What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities.
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