Senior Technical Program Manager

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

We are a dynamic and high-performing team based mainly in Singapore, with members across various countries. Our mission is to enable Grab to deliver faster and more efficiently. We handle multiple initiatives impacting millions of customers daily across Southeast Asia. Our culture promotes collaboration, innovation, and continuous improvement.

Get to Know the Role

As a Senior Technical Program Specialist, you'll manage complex, cross-functional programs and bridge business and engineering teams. Reporting to the Head of Engineering, you'll create and maintain delivery roadmaps and improve program processes using data-driven methods. This role provides growth opportunities in program management and technical leadership.

This role is hybrid and office location is at Malaysia.

The day-to-day activities:

• Drive roadmap planning and prioritization discussion with other functional leaders, and TPMs.
• Provide advice or inputs on large complex issues related to Tech, Business, and Product.
• Manage a portfolio of projects as an advisor, and own some or all of the delivery of 1-2 large cross-org programs.
• Facilitate Technical whiteboard sessions to troubleshoot project implementation details and remove blockers for the team.
• Partner with TPMs within the team for general project and program management - define and drive project timelines, and milestones, track & report progress, and resolve impediments. You are accountable for the management and delivery of programs or projects within the team.
• Continuously find ways to help teams and the organization improve how it delivers.
• Manage cross-functional communication to ensure that all business and technical stakeholders' needs are aligned and you show excellent judgment in managing executive-level escalations.

Qualifications

What Skills You Will Need

• Program Management Experience: At least 10+ years of hands-on program and delivery management experience.
• Agile Methodologies: Understanding of Agile; certification as Scrum Master or Agile Coach is a plus.
• Project Delivery: Experience in dynamic environments.
• Adaptability: Ability to juggle multiple projects and make autonomous decisions.
• Product Delivery: Experience in product delivery (advantageous but not essential).
• Technical Expertise: Able to under AWS infrastructure and systems

The must-haves:

• Project/Program delivery with a strong technical leadership background in various Cloud Product suites such as AWS/Azure/GCP etc.
• Strong organizational and interpersonal skills, which will enable you to succeed in Grab's fast-paced environment.
• An understanding of Agile is desirable but not essential; more important than your specific skill set is your 'can do' attitude and willingness not to be constrained by your job description.
• Excellent communication skills to handle comms with senior executives, and cross-functional teams, and a proven track record of getting things done/shipping projects.
• Experience working in a dynamic, fast-moving environment where autonomy and self-decision are needed (to an extent) and able to juggle between different projects/tasks.
• Experience advising on technical solutions whenever needed is advantageous but not essential.
• Ability to decompose complex problems into simple, straightforward solutions, without having to rely on your leaders or other stakeholders.
• Able to work with teams not co-located.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balance personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.