Senior Technical Product Manager - Platform Engineering

Favor’s mission is ‘Anything Delivered’. Our engineers make high-touch logistics happen. The Favor technology platform is the engine behind the business, enabling millions of Favors. Our technology efficiently manages the real-time assignment of Runners to Favors, facilitates communication between customers, Runners, and support, keeps thousands of customer and Runner mobile applications in sync, and more. 

We are seeking a highly motivated and experienced Senior Technical Product Manager to join our platform team. The successful candidate will play a crucial role in shaping our cutting-edge internal products' development and lifecycle management. As a Technical Product Manager, you will collaborate closely with cross-functional squads to drive the successful delivery of innovative solutions to our developers across all platforms.

What you'll do:

• Engineering Product Strategy: Develop and execute a comprehensive product strategy in alignment with the product squad's overall goals and objectives.
• Requirement Gathering: Collaborate with stakeholders to gather, prioritize, and document detailed product requirements, ensuring a clear understanding of developer needs.
• Roadmap Planning: Create and maintain a product roadmap that outlines the short-term and long-term vision for the product, taking into account technical feasibility, market trends, and business priorities.
• Feature Definition: Collaborate with engineering teams to define features, functionalities, and user stories, ensuring clear communication of requirements and expectations.
• Project Management: Lead the product development process, including planning, execution, monitoring, and delivery, while ensuring alignment with timelines and resources.
• Strategic Analysis: Conduct competitive analysis and stay informed about industry trends to identify product improvements and innovation opportunities for our internal engineers.
• Developer Engagement: Gather feedback from developers, analyze user behavior, and leverage data to make data-driven decisions.
• Release Management: Plan and execute product releases, coordinating with different teams to ensure a smooth launch and post-launch support.
• Documentation: Create and maintain accurate product documentation, user guides, and release notes to facilitate effective communication and knowledge sharing.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure the product's success and effectiveness, making adjustments as necessary.

Skills you have:

• 4 - 8 years of related experience as a Product, Program or Technical Program Manager or similar role in software or technology products.
• Strong technical background and understanding of software development processes, including infrastructure components and request lifecycle.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams, able to weigh in on technical approaches.
• Analytical mindset with the ability to use data to drive decision-making.
• Project management skills to lead and coordinate complex projects.
• Solid understanding of agile methodologies and lean principles.
• Deep-level understanding of APIs and databases from a technical perspective.
• Ability to develop and maintain a detailed product and technical roadmap that aligns with the company's strategic goals while leveraging technical teams to create solutions that reduce friction for technical stakeholders and improve their efficiency
• Ability to ensure timely delivery of product milestones by coordinating with cross-functional teams.
• Ability to translate technical jargon into clear, concise, and easily understandable terms for non-technical stakeholders.
• Ability to educate and inform team members and stakeholders about technical concepts, product functionalities, and development processes.
• Ability to create comprehensive documentation and presentations to communicate complex ideas effectively.
• Ability to be a champion for balancing technical debt and feature work.

Who you are:

• Understands how to drive positive, lasting change in a distributed organization.
• Has experience combining technical and product skillsets to deliver impactful platform products.
• Is comfortable context-switching regularly between multiple ongoing streams of work.

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.