Senior Technical Product Analyst

Job Description
Company Description:
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Job Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.
The Cloud Sr. Technical Product Analyst role is part of the Cloud Operations team in Global Technology Infrastructure & Operations. The role reports to the Sr. Manager - Cloud Operations and is responsible for driving the Cloud platform engineering outcomes, managing the agile product and process, leading a team of Cloud engineers, and driving alignment with the Cloud Platform Engineering teams (Cloud Business Office, DevSecOps, Security) and consumers of the Cloud.
Responsibilities & Accountabilities:

• Manages day-to-day release management, reporting, and coordination for cloud changes
• Contributes to the end-to-end ownership of features from ideation through implementation and through maintenance and support.
• Provides the functional design of the business requirements in a manner well understood by the developers and provides acceptance criteria.
• Writes epics, user stories, acceptance criteria in automation scripts and participates in all agile events of the product group as a team leader.
• Collaborates with other product teams, technical architects, developers, and tech leads to understand the technology roadmap for modernization.
• Verifies the results of testing and raises defects/issues against the features owned.
• Completes the end-to-end testing of the feature and provides sign-off for the code release into production.
• Validate the production release by working with business users utilizing test accounts in production environment.
• Builds and maintains strong working relationships with multiple diverse stakeholders across the company, including members of executive leadership.
• Understands complex customer issues, converting them into problem statements and provides out of box solutions thru design thinking.

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $112,860 - $143,900
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Qualifications:

• At least 4-5 years of experience in change and design initiatives, covering areas such as cloud, operations, technology, and product development.
• Experience collaborating with channel partners, systems integrators, and third-parties to deliver and manage implementation of solutions.
• Certification: AWS Cloud Practitioner Certification or GCP Di
• Experience in one or more of the following: cloud infrastructure, SaaS, big data, security and privacy, development and operations, or artificial intelligence/machine learning.

Experience

• 5+ years of product execution / technical business analyst experience with a Bachelor's degree or 3+ years relevant experience and a Master's degree.
• Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc.
• Direct experience leading an Agile team.
• Demonstrated experience in conducting user research.
• Passion for Cloud and DevOps technology, and knowledge of industry structure, trends and influential companies.
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and manner to senior stakeholders.
• Demonstrated capabilities working in Jira, Confluence, Service Now, Tableau and/or Power BI.
• Strong curiosity and a willingness to learn and talk about new technologies along with a positive and enthusiastic engagement style.
• Exceptional leadership, interpersonal, and communication skills.

Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.