Senior Technical Lead (ServiceNow)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The IT Services and Automation team, within the IT Organization, is responsible for providing advice on technology and delivering development, configuration, maintenance and support of the various applications around IT Services. The team’s primary responsibility is for the ServiceNow application which is used for IT Service Management (Incident, Problem, Change and Catalog requests was well as Contract and Hardware Asset management). The ServiceNow Developer will join an existing team as SME and will contribute to consolidating and transforming Servicenow application.

Primary Responsibilities:

• The ServiceNow Developer will be responsible for development of overall architectural designs, technical strategies and roadmaps for ServiceNow implementations.
• Lead the end-to-end implementation of ServiceNow ITSM/ HRSD, including initial setup and configuration.
• Customize and configure ServiceNow ITSM/ HRSD to meet specific organizational needs.
• Work closely with stakeholders to gather requirements and translate them into technical solutions.
• Develop and implement publisher-specific packs and plugins as needed for software management.
• Collaborate with cross-functional teams to integrate SaaS applications with ServiceNow.
• Manage and oversee the entitlement upload process for in-scope software publishers.
• Perform regular reconciliation of deployment details received from integration sources.
• Troubleshoot and resolve any issues related to ServiceNow implementation and integrations.
• Create and maintain documentation, including technical specifications and user guides.
• Provide training and support to end-users and ensure effective adoption of ServiceNow.
• Stay up-to-date with industry best practices and ServiceNow updates to optimize the software asset management process.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of software asset management processes.
• Required Skills ServiceNow, ITSM/ HRSD, Implementation and development

Candidate Profile/requirement:

• Bachelor’s Degree, Master’s preferred
• Experience working with ServiceNow
• Good knowledge and familiarity with ITSM processes. Additional knowledge of ITSM is desirable.
• Experience in successfully implementing the ServiceNow ITSM platform and leveraging the ITSM framework. Should possess 5+ years of ServiceNow design, development, implementation and Administrative experience
• 6+ years overall experience with minimum of 3+ years experience of SNOW development and configuration
• Experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications
• Experience working with mid-servers and Power shell scripting
• Experience working with web technologies (HTML, JavaScript (including AngularJS), XML, JSON, web Services (Rest, SOAP) Architecture
• Good Understanding of Change Management and SDLC lifecycle
• Knowledge of agile development methodologies
• Excellent problem solving and process implementation skills.
• Skilled communicator within a worldwide team of Product owners, developers and managers.
• Excellent analytical, written and presentation skills.
• Works effectively in a fast-paced environment and is comfortable with multi-tasking.

 Additional Preferred Skills

• ITIL Foundations Certification
• ServiceNow Application Developer Certification
• ServiceNow Implementation Specialist Certification
• ServiceNow System Administrator Certification

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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