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JOB FUNCTION / SUMMARY:
Works directly with technology in the requirements review, design, installation, maintenance for distributed systems hardware and software primarily focused on discretionary projects. Provides expert level technical assistance and project leadership. May provide Tier 3 senior level support when other avenues are exhausted. Strong PowerShell abilities preferred.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Primary Duties:
- Architects and designs distributed infrastructure solutions aligned with technology strategy, discretionary projects, and other demands.
- Implements distributed infrastructure and develops necessary documentation for ongoing support and maintenance. This includes physical and virtual servers, direct attached storage, storage sub systems, storage area networks, enterprise backup and recovery and all Microsoft enterprise software such as MS Server, System Center, SharePoint, IIS, Exchange and SQL Server.
- Engineers solutions based upon the functional requirements and technical designs as provided by the vendor.
- Utilizes 3rd party technology resources and consultants as approved by the Distributed Systems Manager or the Open System Manager and utilizes as needed.
- Shares knowledge and seeks guidance of others in difficult situations.
- Provides evaluations and opinions on specific technology solutions as requested.
- Expected to be the subject matter expert in a variety of technologies.
- Recognizes established service level agreements aligned to the solutions delivery process and works to meet those agreements.
- Provides level 3 assistance and expert knowledge when necessary, adhering to existing support processes.
Secondary Duties:
- May work nights, weekends and holidays as needed.
- May be included in an on-call rotation.
- Provides guidance and mentoring to Desktop Services technicians as needed.
SUPERVISORY RESPONSIBILITIES:
None
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
- Associate's degree or equivalent from a two-year college or technical school; 3 to 5 years related experience and/or training; or equivalent combination of education and experience.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
What We Do
We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas.
Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers.
Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.
