Senior Talent Ops Specialist

Wild Card Creative Group is currently looking for a Senior Talent Ops Specialist to join our Talent Operations team. Reporting to the Head of HR, the Senior Talent Ops Specialist, will play a pivotal role in tackling HR process improvement across the organization. The Senior Talent Ops Specialist is the first point of contact for employees to provide support across a range of different areas including onboarding and offboarding, payroll, benefits, compliance, policy and all our HR systems. The ideal candidate is people experience-obsessed, tech-savvy, analytical, and passionate about using technology and data to automate and improve people processes and experiences. This role is hybrid and will be required to be in the office at least 3 days a week.

Job Responsibilities

• Manage payroll process for all full time and contingent employees; including staying updated on the latest federal, state, local payroll and wage regulations, accurate data management, timecard validations/corrections, processing time off requests, etc.

• Manage all employee benefits programs; including open enrollment, communications, employee inquiries, monthly billing and reconciliation, etc. 

• Facilitate a seamless onboarding experience for new hires, conducting new hire orientation, ensuring completion of background checks, new hire paperwork, and hiring actions in HRIS

• Manage employee offboarding process ensuring a consistent approach and positive employee experience

• Ensure HR data integrity across HR systems by conducting regular data audits to ensure accurate, timely organizational data

• Maintain employees files ensuring accuracy and legal compliance

• Manage HR shared inbox and provide timely support to all internal and external inquiries, working alongside HR team to ensure all issues are resolved and escalated if/when necessary

• Manage compliance training for all employees; ensuring training and recertification requirements are met for regulatory compliance (sexual harassment, workplace violence, security awareness training, etc) 

• Maintains, reviews, and updates internal policies, procedures and practices in compliance with federal, state, and local laws and regulations

• Handle HR audits and filings related to EEO-1 reporting, benefits compliance, 401(k), and workers compensation in partnership with Head of HR

• Support the full cycle recruiting process, including partnering with hiring managers/internal partners, helping draft and edit job descriptions to ensure clarity and consistency, maintain job description inventory, screening resumes, sourcing candidates, conducting interviews, advising on interview best practices, managing negotiations, background checks, etc.

• Manage the LOA process, including staying updated on all LOA regulations (state and federal), ensuring correct distribution and filing of leave documents, accurate leave records management, and managing communication with employees and internal partners

• Manage all unemployment claims, responding to inquiries in a timely manner

• Support the team in the development and documentation of HR processes to ensure consistency and standardization

• Identify, recommend, contribute and propose new solutions for process improvements and program development

• Proactively collaborate and problem-solve with internal stakeholders to improve HR related programs and administration

• Drive employee engagement through culture initiatives and curated events

• Manage Summer Intern Program 

• Provide back up coverage and support for the HR team and additional areas as needed

• Perform other duties or special projects as assigned

Required Skills

• 5+ years of HR experience, working in a fast-paced environment preferably in a creative, production or entertainment industry environment

• 2+ years payroll experience, preferably experience with ADP Workforce Now

• 2+ years benefits experience; including managing benefit brokers and annual open enrollment

• 1+ years experience with talent acquisition systems, preferably Greenhouse

• Previous experience with HR process improvement strongly preferred

• Solid understanding of Federal and California labor law

• Proficient in GoogleSuite programs including gmail, sheets, slides, etc.

• Proficient in Microsoft Office Programs including Excel, Word, PowerPoint

• Ability to work with the highest degree of confidentiality – exercising discretion, judgment and diplomacy

• Team player with positive/easy-going manner to handle varied personalities, responsibilities and assignments

• Excellent written and verbal communication skills

• Excellent time management and prioritization skills

• Ability to anticipate needs, be proactive, resourceful and flexible

• Exceptional organizational and follow-thru skills with the ability to work on many projects simultaneously

• Detail oriented with the ability to maintain professionalism under pressure

• Highly collaborative with strong interpersonal and project management skills

• Self-motivated and self-disciplined with the ability to work independently with minimal supervision
  

We receive a lot of applications, so we encourage cover letters. We will notice an interesting, well-written intro that sets you apart. 
We only accept applications from candidates directly. We do not accept application submissions from third party agencies or search firms.

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position.  From time to time you may be asked to work on special projects or to assist with other work.  Your cooperation and assistance in performing such additional work is expected.  Wild Card Creative is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We strive to encourage and support all of our current and prospective employees to achieve their highest potential. No job applicant will receive less favorable treatment on any basis when applying for a career with our team.