As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.
Job responsibilities
- You will handle event-driven or planned situations through processes for incident, problem, and change management to ensure immediate restoration of services, recording and resolution of problems with sustained measures, and implementation of changes without unplanned downtime.
- You will perform tasks triggered by service requests (SRM).
- You will contribute to enhancing monitoring capabilities and the automation/orchestration of tasks.
- You will participate in continual service improvement (CSI) through dedicated service improvement plans (SIP).
- You will help expedite, coordinate, and escalate situations as needed across various product lines.
- You will continuously document know-how (KDB) and run procedures for onboarding and offboarding clients with services.
Job qualifications
- You have experience working on programming languages such as Java or Python and an understanding of cloud platforms such as AWS, Azure or GCP.
- You possess operational experience in vital environments with applications or systems based on state-of-the-art solutions (containerized and distributed).
- You have knowledge of containerization and container management, including tools and methods for operating containers.
- You possess exceptional troubleshooting and problem-solving skills, focusing on root cause analysis and sustainable solutions.
- You have experience with automation, orchestration, scheduling, and monitoring tools.
- You have experience with relational and non-relational data technologies (e.g., PostgreSQL, Kafka, Neo4J, etc.).
- You have experience with Kubernetes operators (custom-built operators being a plus).
- You have experience with hyperscalers such as GCP and others.
- You possess a good understanding of networking concepts, including protocols, load balancing, and security.
- Knowledge of ITSM frameworks is a plus.
Professional Skills
- You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
- You demonstrate excellent documentation and communication skills with a proactive attitude.
- You understand the factors that contribute to a sense of urgency based on a zero-outage mindset.
- You can work collaboratively in cross-functional teams while adhering strongly to due processes.
- You are capable of working independently and taking the initiative to identify and address technical challenges.
- You advocate for security best practices and implementation of the same.
Other things to know
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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What We Do
We are a leading global technology consultancy that integrates strategy, design and software engineering to enable enterprises and technology disruptors across the globe to thrive as modern digital businesses.
Why Work With Us
As technologists, we have a unique role to play in how technology should benefit all of society, pursuing a more equitable future. Part of that role is to continuously educate ourselves on the issues that matter to the causes we believe in. We recognize our privilege and strive to see the world from the perspective of the most vulnerable.
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