Senior Applications Engineer

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today’s innovators stay Ahead of What’s Possible. Learn more at www.analog.com and on LinkedIn.

ADI’s Medical Products Group is looking for a Senior Applications Engineer, who will be a technical resource responsible for triaging complex customer complaints and providing advanced support to Level 1 and Level 2 teams in the Remote Patient Monitoring space. You will be part of an impactful team of thinkers and doers where drive + curiosity is encouraged & rewarded.

To succeed in this fast-paced environment, you’ll be comfortable diagnosing and resolving issues that span embedded systems, hardware, and cloud software. You’ll coordinate efforts with other advanced support teams (hardware, software, firmware), maintaining a proactive and efficient approach to troubleshooting and problem resolution. This role demands a strong technical foundation, hands-on skills, and the ability to work independently while ensuring effective cross-team collaboration.

Key Responsibilities

• Primary technical lead for triaging complex customer complaints, performing in-depth diagnostics and root-cause analysis of issues related to embedded systems, hardware, and cloud software. Documenting findings and suggesting solutions.
• Work closely with Level 1 and Level 2 support teams, providing advanced troubleshooting guidance and clear, effective solutions in a fast-paced environment.
• Collaborate with cross-functional support teams, such as software, systems engineering, and manufacturing teams, to expedite the resolution of technical issues.
• Relay insights and actionable feedback to product development, quality, and regulatory teams to drive continuous product improvement and enhance customer satisfaction.
• Contribute to and maintain detailed technical documentation and knowledge base articles for use by support teams.
• Train and mentor L1/L2 teams & junior engineers on product troubleshooting techniques and procedures, helping to improve technical skill levels and responsiveness.

Qualifications and Must-Have Skills

• Bachelor’s or Master’s degree in: Systems Engineering, Electrical Engineering, Computer Science, Biomedical Engineering, or a related field.
• 5+ years of experience in a technical support, systems engineering, or applications engineering role, ideally within the medical devices or another regulated industry.
• Strong hands-on experience with embedded systems, hardware, and cloud-based software, with the ability to conduct independent troubleshooting, problem solving and diagnostics.
• Exceptional communication and organizational skills, with the ability to translate technical insights for support teams. Comfortable in dynamic work environments, with the ability to adapt to changing priorities.
• Ability to be in-person at ADI’s Wilmington, MA campus for at least 75% of the time

Nice-to-Have Skills

• Experience working with remote patient monitoring or connected devices involving wireless communication, cloud platforms (AWS, Azure) and IoT device management.
• Familiarity with data analysis tools or programming languages (e.g., Python) for test automation or diagnostics.

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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

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Job Req Type: Experienced

Required Travel: Yes, 10% of the time

Shift Type: 1st Shift/Days