Senior Systems Engineer – VDI and Virtualization

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office /2 days remote).

About your team:

This role within the Global Windows Platform & Services team is responsible for planning, designing, automating, orchestrating and implementing the entire stack of VMware and HPE solutions in our data centers. You will work with the on-premise VMware infrastructure, IaaS, SaaS, and software-defined networking (SDN) solutions. You must have expert knowledge of HPE hardware, VMware, Microsoft Azure, and AWS.

 What will be your responsibilities within IBKR: 

• Create conceptual, logical, and physical designs for all VMware and cloud-based virtualization solutions.
• Gather and document business requirements, assess technical capabilities and analyze findings to translate them into technology solutions. 
• Perform in-depth technical research and analyze results to recommend suitable approaches for solving complex and challenging technical and integration problems.
• Responsible for contributing to the design, administration, and support of VMware Horizon View VDI infrastructure, including thin clients and other VDI-related technologies.
• Responsible for contributing to the design, administration, and support of Azure Virtual Desktop and AWS Workspaces infrastructure.
• Debug and create automation to build and maintain on-prem or cloud infrastructure, including compute, networking, and storage components.
• Ensure efficient functioning of data storage and process functions under company security policies and best practices in cloud security.
• Regularly review existing systems and make recommendations for improvements.
• Implement and validate infrastructure monitoring and incident response plays.
• Follow policies and procedures for change, problem, and incident management.
• Research and implement the leading industry best practices for on-prem and cloud VDI in the environments that you support.
• Proactively participate in L2 and L3 incident escalations and resolve desktop, server, and virtualization support issues.
• Participate in the 24x7 on-call rotation and planned maintenance activities after hours and on weekends when needed.

 Which skills are required:

• 4-6 years of experience designing and implementing virtual desktop environments utilizing industry-standard on-prem and cloud virtualization technologies.
• 4+ years designing and supporting an environment that utilizes at least 50% desktop virtualization technology for the end-user compute infrastructure.
• Preferred experience in a global financial organization (e.g., Brokerage, Trading, Investment Management)
• Advanced knowledge and experience designing, deploying and managing VMware Horizon View 0.
• Advanced knowledge of VMware vSphere and Horizon View in high-availability (HA) environments
• Expert understanding of networking concepts, LAN/WAN, DNS/DHCP, routing, switching and firewalls.
• Expert-level knowledge of enterprise data backup, recovery and replication using various enterprise solutions (Commvault, Symantec, EMC, etc.)
• Enterprise knowledge of Load Balancers, security certificates and reverse proxies
• Enterprise knowledge of hardware and software monitoring and performance tuning tools
• Enterprise knowledge of VMware NSX
• Proficient with HPE ProLiant server hardware portfolio and enterprise solutions.
• Associate level knowledge (or better) of Azure cloud platform and services, especially in knowledge that relates to Azure Virtual Desktop
• Professional level knowledge (or better) of AWS cloud platform and services, especially in knowledge that relates to AWS Workspaces
• Proficient with PowerShell, PowerCLI, and Python
• Proficient with Terraform and with Infrastructure as Code (IaC) principles, concepts, and tools
• Proficient with Ansible, configuration management, and infrastructure automation
• Competent with code delivery pipelines
• Excellent verbal and written communication skills. Strong client service and professional client-facing skills.
• Excellent attention to detail and proven strong analytical / troubleshooting and multi-tasking skills.
• Strong time management and organizational skills and ability to meet project deadlines
• Ability to learn new technologies and adopt new tools and techniques to increase automation, performance, and scalability
• Ability to work autonomously and as part of the IBKR global Windows team

To be successful in this position, you will have the following: 

• Self-motivated and able to handle tasks with minimal supervision.
• Superb analytical and problem-solving skills.
• Excellent collaboration and communication (Verbal and written) skills
• Outstanding organizational and time management skills

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits, and a company-paid medical healthcare premium
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups