About the Role:
As a Senior Systems Engineer at a global financial technology company, you will play a pivotal role in ensuring FactSet’s infrastructure and systems operate seamlessly. This role offers the unique combination of working independently within a flexible environment while collaborating with a supportive team focused on growth, innovation, and knowledge-sharing.
You will be responsible for designing, developing, and implementing new systems, as well as improving existing ones. Additionally, you will provide solutions to complex technical challenges, acting as a key point of contact for systems-related issues. This role encompasses application management, system configuration, optimization, and database administration. You’ll collaborate directly with the Technology & Business Consulting teams in conjunction with the Enterprise Hosting & Architecture teams to drive FactSet’s technological evolution.
Responsibilities:
- Configure and setup our enterprise applications during implementation, provide continuous support and change management.
- Diagnose, troubleshoot, and resolve escalated client issues to ensure applications meet customer expectations, including data integrity and performance.
- Collaborate with internal teams, including development, account management, and support, to drive issue resolution and implement changes.
- Monitor and enhance infrastructure to optimize service hosting and availability.
- Research, document, and update processes.
- Support FactSet’s 24/7 global infrastructure and ensure prompt responses to critical incidents.
Requirements for the role
- Bachelor’s degree or higher in a relevant field.
- Proficiency in scripting languages (e.g., PowerShell, Unix Shell, MS-DOS batch scripts, or equivalent).
- Strong SQL skills (e.g., PL/SQL, T-SQL) and database administration experience (Oracle, MS SQL, PostgreSQL, Amazon Aurora).
- Solid understanding of system administration, including configuration, performance tuning, and security.
Preferred Qualifications:
- Experience with Amazon Web Services (AWS).
- Familiarity with J2EE (JMS, JMX), XML, and web services (SOAP, REST).
- Strong problem-solving skills, especially for technical performance issues.
- Hands-on experience with DevOps tools (e.g., JIRA, Confluence).
- Knowledge of network concepts, including firewalls, VPNs, Citrix, and Netscaler.
- Project management and coordination skills for technical initiatives.
- Proven ability to manage client relationships and effectively handle escalated issues.
- Strong communication skills with the ability to interface with stakeholders at all levels.
- Financial services knowledge, particularly in market finance, asset or wealth management, is a plus.
What We Offer:
- A collaborative and inclusive work environment.
- Opportunities for continuous learning and professional growth.
- Competitive compensation and benefits.
Join us at FactSet, where your expertise and initiative will contribute to shaping the future of financial technology.
Top Skills
What We Do
FactSet creates flexible, open data and software solutions for tens of thousands of investment professionals around the world, providing instant access to financial data and analytics that investors use to make crucial decisions.
For 40 years, through market changes and technological progress, our focus has always been to provide exceptional client service. From more than 60 offices in 23 countries, we’re all working together toward the goal of creating value for our clients, and we’re proud that 95% of asset managers who use FactSet continue to use FactSet, year after year.
As big as we grow, as far as we reach, and as successful as we become, we stay connected to our clients and to each other.
