Senior System Administrator

KUBRA is in growth mode and seeking a talented Senior System Administrator to join our DevOps team!

The Senior System Administrator is responsible for supporting KUBRA’s Category 1 PCI production and pre-production environments contributing to KUBRA’s 100% uptime targets. The Senior System Administrator will also participate in planning and maintenance activities to support business as well as a participation in KUBRA’s rotating on call schedule. 

This is a hybrid opportunity based out of our office in Tempe, AZ.

What you get to do every day

• Provide exceptional support for complex, multi-tenant and proprietary solutions.
• Monitor/maintain/administer/support Dev, Test, Pre-Production, Production Servers (physical, virtual, and cloud) and network infrastructure.
• Participate in on-call rotation to respond, investigate, resolve or escalate afterhours production issues within SLA.
• Continuously analyze, recommend, plan, and implement changes within AWS and Azure to improve our costs, supportability, resiliency, availability, and performance of our platform.
• Improve automation using configuration management and IaC tools such as Puppet and Terraform 
• Support Active Directory, DNS, SMTP, and IIS
• Contribute to DR/BCP planning and testing of production services.

What kind of person should you be?

• Comfortable speaking with audiences of deeply technical to non-technical folks
• Excellent verbal and written communication skills
• Ability to collaborate with fellow team members and teams across the organization
• Strong problem-solving capabilities
• Strong interpersonal and business skills
• Strong technical skills to support understanding existing solutions and architecture as well as future architecture needs
• Strong work ethic and dedication to quality
• Ability to work in a high-activity setting and multi-task
• Ability to work effectively on an issue and see it to satisfactory completion
• Positive attitude and calm under pressure
• A team player

What skills do you need?

• Computer Science or Computer Information Systems Degree or equivalent experience
• Other Education/Certification/Training required: AWS Associate Certification or above, Microsoft Certification, and Cisco Certification (CCNA, CCNP, CCIE, etc.)
• 7+ years of experience with Windows Clients/Servers (Permissions, SMB/CIFS, DFS) experience
• 7+ years of experience with Advanced Active Directory (GPO, OU, Security Groups, Secure LDAP binding, Replication and related troubleshooting, FSMO role management etc.)
• 7+ years of experience with a variety of network protocols (DNS, DHCP, SMTP, SFTP, WMI, SNMP etc.)
• 7+ years of experience of virtualization experience (VMware, Hyper V)
• 7+ years of experience of Cloud experience (AWS, Azure)
• 4+ years of IaC experience (Terraform preferred) 4+ years
• 4+ years of CMS experience (Puppet preferred)
• Minimum 10+ years of experience at an expert level in system and network administration in a 24x7 multi-tenant, complex application development shop + NOC production environment is a must
• An advanced knowledge and experience of IT operations including: Physical and Virtual Server Clusters, SAN/NAS Storage, IP Networks (router, switches & load balancers), Datacenter Infrastructures

What can you expect from us?

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Access to LinkedIn learning courses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities

Equal Employment Opportunity: KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.