Senior Support Manager, Storage, Information Technology

Posted 3 Days Ago
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Pune, Maharashtra
Senior level
Fintech • Payments • Financial Services
The Role
The Senior Support Manager will ensure the 24/7 availability of storage services, manage backup technologies, and implement storage solutions. This role involves proactive monitoring, troubleshooting, and collaboration with various teams to optimize operations and maintain best practices in storage management.
Summary Generated by Built In

Key Areas of Responsibilities

  • Ensure 24/7 availability of storage services through proactive management, monitoring, and timely response to critical issues.
  • Engineer storage administration solutions to meet project and operational requirements.
  • Manage and support Veeam and Networker backup and restore technologies.
  • Maintain best practices for storage management across diverse environments.
  • Conduct fault analysis and reporting on performance exceptions using log data.
  • Monitor storage performance and execute capacity planning proactively.
  • Coordinate and implement software upgrades, patches, and hot fixes for storage systems.
  • Create and modify scripts to automate tasks as needed.
  • Collaborate on enhancements to improve the stability, security, efficiency, and scalability of the storage environment.
  • Provide weekend support as required.
  • Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) exercises.
  • Manage storage infrastructure remotely.
  • Lead incident resolution calls, ensuring effective problem management to mitigate risks.
  • Collaborate with application developers, DBAs, Unix, and Wintel system administrators to address data storage needs and performance challenges.
  • Identify opportunities to optimize operational processes and track system performance trends.

 Requirements

  • Extensive experience with deploying, configuring, and managing storage solutions, including PureStorage, EMC PowerMax, VMAX, Unity, HPE 3PAR/Primera/Alletra, NetApp C mode, and Huawei Oceanstor Dorado.
  • Proficiency in implementing and managing advanced storage replication technologies such as Pure ActiveCluster, HPE Peer Persistence, PowerMax SRDF/Metro, Snapshots, RecoverPoint, and NetApp Snapmirror.
  • Experience with object-based storage (EMC ECS, NetApp SnapLock) and performing storage refreshes and data migrations in coordination with application teams.
  • Strong understanding of designing, configuring, and troubleshooting Fabric environments using Brocade and Cisco switches.
  • Familiarity with protocols including NFS, SMB, iSCSI, NDMP, FCIP, and REST, including troubleshooting file share access and performance issues.
  • Knowledge of operating systems such as Linux, Windows, and VMware, including troubleshooting SAN/NAS connectivity and performance.
  • Experience with Veritas Volume Manager and Veritas Cluster Server
  • Proficiency in automation using scripting languages such as Shell, Perl, or Python.
  • Familiarity with VEEAM and EMC Networker backup and recovery products. Knowledge of software-defined storage technologies like Dell PowerFlex and NetApp ONTAPSelect.
  • Overall, 10-15 yrs experience in IT

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Top Skills

Perl
Python
Shell
The Company
London,
2,160 Employees
On-site Workplace
Year Founded: 1986

What We Do

CITIC CLSA is a wholly-owned subsidiary of CITIC Securities and its overseas business platform.

Established in Hong Kong in 1986, CITIC CLSA is Asia’s leading capital markets and investment group, committed to driving the growth strategies of global institutional investors, corporations, governments and high-net-worth individuals.

CITIC CLSA’s award-winning research, extensive Asia network, direct links to China and highly experienced financial professionals set CITIC CLSA apart from global investment banks and regional players.

Over three decades, CITIC CLSA has built an extensive Asia network with deep local knowledge and connections. Globally, we operate from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit clsa.com

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