Job TitleSenior Support Engineer
Job Description
Reports to: CST Team Leader
Location: London - Heathrow Airport all terminals
Contract Type: Permanent (42 Hours Per week Shift based role)
Introduction to role
Working within the Eastern campus at Heathrow the Low Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.
Role Responsibilities
Your responsibilities and activities will include:
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Able to lead complex and critical control incidents
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Able to interface directly with the duty manager and high-level teams during P1/P2 events.
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To maintain and update as required Specialist OEM Controls at LHR for Baggage Systems
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To provide specialist support for OEM PLC’s, Safety PLC’s, etc.
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To support and maintain software repositories (Version Dog/Mass System environments)
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To be able fault find communication issues between HLC and LLC components
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To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
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Seen by the customer as a system expert in specialist technologies and system behaviour
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Able to build and maintain good relationships with our customer and other Heathrow suppliers
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Project and demonstrate to the customer expertise in our OEM equipment.
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Maintain a customer focus and align with their goals and targets where possible
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Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs
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Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.
Role Qualification and Skills
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Electrical/controls engineering qualifications to HNC or equivalent
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Experience dealing with software version control
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Strong working knowledge of Siemens and Schnieder PLC’s
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Strong technical knowledge of fieldbus technology
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Knowledge of drive technologies
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Experience of problem solving in previous roles
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Experience of airport or material handling systems preferred
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Knowledge of Heathrow Baggage systems (Ideal)
What we offer
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288 hours annual leave
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Bupa Medical Cover
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YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
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A challenging work environment with lots of opportunities of career progression.
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Cycle to work scheme
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Pension with Aviva
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Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.
Top Skills
What We Do
Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market.
Vanderlande’s baggage handling systems are capable of moving over 4 billion pieces of baggage around the world per year. Its systems are active in more than 600 airports including 12 of the world’s top 20. More than 52 million parcels are sorted by its systems every day, which have been installed for the world’s leading parcel companies. In addition, many of the largest global e-commerce players and retailers have confidence in Vanderlande’s efficient and reliable solutions.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Vanderlande’s extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Established in 1949, Vanderlande has more than 7,500 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.
Vanderlande was acquired in 2017 by Toyota Industries Corporation, which will help it to continue its sustainable profitable growth. The two companies have a strong strategic match, and the synergies include cross-selling, product innovations, and research and development.
