Launched in November 2023, the Nebius platform provides high-end infrastructure and tools for training, fine-tuning and inference. Based in Europe with a global footprint we aspire to become the leading AI cloud for AI practitioners around the world.
Nebius is built around the talents of around 400 highly skilled engineers with a proven track record in developing sophisticated cloud and ML solutions and designing cutting-edge hardware. This allows all the layers of the Nebius cloud – from hardware to UI – to be built in-house, differentiating Nebius from the majority of specialized clouds. As a result, Nebius customers get a true hyperscaler-cloud experience tailored for AI practitioners.
As an NVIDIA preferred cloud service provider, Nebius offers the latest NVIDIA GPUs including H100, L40S, with H200 and Blackwell chips coming soon.
Nebius owns a data center in Finland, built from the ground up by the company’s R&D team. We are expanding our infrastructure and plan to add new colocation data centers in Europe and North America already this year, and to build several greenfield DCs in the near future.
Our Finnish data center is home to ISEG, the most powerful commercially available supercomputer in Europe and the 19th most powerful globally (Top 500 list, June 2024). It also epitomizes our commitment to sustainability, with energy efficiency levels significantly above the global average and an innovative system that recovers waste heat to warm 2,000 residential buildings in the nearby town of Mäntsälä.
Nebius is headquartered in Amsterdam, Netherlands, with R&D and commercial hubs across North America, Europe and Israel.
The role
We are looking for a Senior L2 Support Engineer to resolve complex technical issues escalated by Nebius clients and Technical Account Managers.
This role demands advanced expertise, strong problem-solving skills and a customer-focused approach to ensure seamless operations. As a senior team member, you will lead process improvements, mentor junior staff and develop scalable support practices.
You’re welcome to work remotely from the USA.
Your responsibilities will include:
- Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments.
- Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
- Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
- Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
- Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
- Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
- Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
- Maintain and continuously enhance technical documentation, reflecting best practices.
- Provide technical leadership and mentorship to mid-level support colleagues.
- Collaborate with engineering and product teams to identify patterns, propose enhancements and contribute to the evolution of systems and services.
We expect you to have:
- Linux administration – expert
- Networking – advanced
- Kubernetes – advanced
- Cloud platforms (AWS, Azure, GCP) – advanced
- Python/Bash scripting – advanced
- Machine learning training, inference and pipelines – intermediate
- Data storage concepts – advanced
- Troubleshooting & problem-solving – expert
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology or a related field.
- Experience: 7+ years in technical support, 5+ years of cloud hands-on.
- Certifications: relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration or Kubernetes are highly desirable.
Key Employee Benefits:
- Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
- 401(k) Plan: Up to 4% company match with immediate vesting.
- Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
- Remote Work Reimbursement: Up to $85/month for mobile and internet.
- Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.
Compensation
We offer competitive salaries, ranging from 120k-165k base + quarterly bonuses based on your experience, skills, and location.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
Top Skills
What We Do
Cloud platform specifically designed to train AI models
