Job Duties and Responsibilities:
- Handle end-user support calls or tickets; work directly or indirectly with customers to supply services and help resolve user issues.
- Provide continuing customer support via electronic means, telephone calls, on-site training, and/or by conducting periodic user meetings.
- Develop and maintain accurate documentation of customer interactions.
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives.
- Assist in testing updates of the software per changing government regulations, client needs, and technological advances.
- Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software limitations.
- Aid in supporting and training customers on electronic records management.
What We Are Looking For:
- Proven success where frequent customer interaction and support was a requirement.
- Detail oriented with ability to perform deep dives and ascertain core reasons for customer challenges.
- Quick study and detailed note taker
- Demonstrated ability to prioritize work tasks and adapt to changing requirements.
- Be able to work both independently and as part of a team.
- Comfortable expressing ideas and opinions in a respectful manner.
- Enjoys learning and embraces new challenges (dynamic workplace).
What Will Help You Stand Out:
- Familiarity with Real Estate Tax and Financial process for County Auditors and Engineers in Iowa.
- Intimate knowledge of GAAP (General Accepted Accounting Principles), Fund Accounting, and DOT accounting
- Familiarity with Document Locator
- Experience as an end user of the Solutions Vision product and services OR working in local government operations (counties, cities, municipalities).
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
