Senior Support Analyst

Posted 12 Days Ago
Be an Early Applicant
Atlanta, GA
Mid level
Retail • Software • Consulting
The Role
The Senior Support Analyst provides technical support for supply chain software solutions, troubleshooting and resolving complex issues post-implementation. Responsibilities include performing code reviews, designing new functionalities, developing custom modifications, and training clients. The role also involves assessing product feedback for improvements.
Summary Generated by Built In

We create possibilities that move life and commerce forward

Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.

Provide technical support to analysts who diagnose, troubleshoot, repair, and debug complex supply chain software solutions. Utilize technologies to proactively troubleshoot and resolve technical issues that arise post implementation, and respond to situations where product support has failed to resolve issues. Perform complex code review and report design, reliability, and maintenance problems to engineering. Develop custom modifications, design new functionality, fix code issues, and perform system configuration. Provide support to clients through installation of additional functionality and client training. Suggest product improvements based on customer feedback.

MINIMUM REQUIREMENTS

  • Bachelor’s or foreign equivalent degree in computer science, engineering or related technical field
  • 3 years of experience developing, supporting or implementing [packaged] application software
  • Requires up to 50% travel.
  • 2 years of experience working in OS400 operating system
  • 1 year of experience developing in RPG computer language
  • 1 year of experience developing in DB2 / 400 databases

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

completed.

Top Skills

Rpg
The Company
HQ: Atlanta, GA
3,418 Employees
On-site Workplace
Year Founded: 1990

What We Do

For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.

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