Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Summary of Position
The Supplier Quality Specialist is an on site position in Goleta, California that is responsible for supporting day-to-day operational activities related to supplier quality, ensuring timely issue resolution, and maintaining compliance with ISO 13485/9001 requirements. This role works closely with Manufacturing Engineering, Quality Assurance, and Suppliers to address supplier-identified issues, perform supplier drawing reviews for manufacturability, and ensure alignment with quality assurance testing requirements.
This position will also be responsible for Supplier Corrective Action Request (SCAR) issuance and follow-up, as well as monitoring supplier performance through Key Performance Indicators (KPIs) to drive continuous improvement and maintain supplier compliance.
Additionally, this role requires hands-on inspection of parts to gather additional information that can be provided to suppliers for root cause analysis and to support continuous improvement initiatives.
**This is an onsite position in our Goleta, CA office.**
Essential Duties and Responsibilities
- Daily operational support for Manufacturing Engineering on supplier-related quality issues.
- Perform hands-on inspection of parts to gather additional information for suppliers, aiding root cause analysis and driving continuous improvement.
- Review Supplier issue resolution through root cause analysis and corrective action implementation.
- Coordinate review of supplier drawings for manufacturability with ensuring compliance with quality and engineering standards.
- Ensure alignment between supplier capabilities and internal Quality Assurance (QA) testing requirements.
- Issue and manage Supplier Corrective Action Requests (SCARs) to ensure timely resolution and compliance.
- Monitor supplier performance using KPIs and provide feedback to drive continuous improvement.
- Conduct supplier visits and assessments to ensure adherence to quality standards.
- Support supplier qualification and onboarding by reviewing quality documentation and processes.
- Work with cross-functional teams to develop and implement quality plans for new products.
- Assist in nonconforming material reports (NCR) and CAPA management related to supplier issues.
- Collaborate with Procurement and Engineering to improve supplier performance and reduce defects.
- Other duties as assigned based on business needs.
The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.
Supervisory Responsibilities
No.
Qualifications Expected for Position
- Basic knowledge of ISO 13485/9001 supplier quality requirements and willingness to develop expertise
- Experience with supplier issue resolution, corrective actions (SCARs), and quality improvement.
- Hands-on experience with drawing reviews for manufacturability and quality compliance.
- Ability to align supplier processes with QA testing and inspection protocols.
- Experience with supplier KPIs and performance monitoring methodologies.
- Knowledge of root cause analysis, problem-solving methodologies, and risk-based quality management.
- Strong organizational, communication, and cross-functional collaboration skills.
- Proficiency in Statistical Process Control (SPC), FMEA, and control plans.
- Education: BS degree
- Experience: Minimum 2 years of experience in supplier quality, manufacturing, or related roles..
The above qualifications, knowledge, experience, and/or background are expected but not required for this role.
Travel: ≤10%
Travel percentage reflects an estimate and is subject to change dependent on business needs.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.
The base salary range for this position is $85,000.00-$90,000.00. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Teladoc Health will not sponsor or transfer employee work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
About Us
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Job Description Acknowledgment
This job description is a general overview of nature and level of work performed by employees with this job designation It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.
Top Skills
What We Do
Teladoc Health is on a mission to empower all people everywhere to live healthier lives by transforming the healthcare experience. Recognized as the world leader in whole-person virtual care, Teladoc Health addresses the full spectrum of health and well-being — powered by human expertise, advanced technology and insights—to deliver improved clinical outcomes at scale. Serving more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages extensive expertise and data-driven insights to meet the growing healthcare needs of consumers and healthcare professionals.
