Senior Specialist, Content Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Content Design

We are looking for a Content Designer who’s interested in applying their expertise to products in the payments space. The ideal candidate has experience in content strategy and UX writing, drives effective decision making, thrives in a dynamic, collaborative environment, and seeks to learn and grow. The position is based in Pune, India.
You’ll join a Content Design team within the Customer Experience and Design team, part of Mastercard’s Foundry, an interdisciplinary group driving innovation and design thinking forward within the company. We work on B2B2C products that power Mastercard’s ability to deliver differentiated solutions for our customers and theirs.
This role covers payments transfer solutions and global product management projects. In close collaboration with interaction and visual designers, researchers, and product managers, your job is to help ensure that our products are customer-centric. You’ll focus on when, where and how information is presented in the product experience so it makes sense to the user and tells a cohesive, compelling story. This includes developing narratives, creating information architectures, writing UX copy, testing content, etc.
Responsibilities
• Serve as the sole content design on a multi-disciplinary team
• Develop content strategies for digital experiences, using research and testing to inform decisions and creating documentation to show your work
• Write consistent, concise and accessible UI copy
• Scope work appropriately and demonstrate a strong understanding of best practices in content strategy and UX writing
• Develop documentation that helps our customers successfully implement products
• Actively contribute to Mastercard’s CX&D community
About you
• Demonstrated expertise in managing content design workflows using best-practice methods to craft and validate solutions
• Ability to proactively and independently drive work forward, setting expectations, communicating effectively, managing approvals, and influencing stakeholders
• Superb writing and communications skills; expert storyteller
• Able to set clear objectives and manage competing priorities in a fast-paced, fluid environment
• Strong interpersonal skills with the ability to influence strategic direction and cross-functional stakeholders
• Experience in the financial space (ideally payments) and/or B2B2C products

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.