HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management.
HICX is seeking a highly skilled and motivated Senior Solution Consultant to join our team. As a Senior Solution Consultant, you will play a pivotal role in shaping our customers' experience and driving the success of our Supplier Management Platform. With our platform, large enterprises can unlock the value of their supplier relationships by consolidating supplier data and streamlining supplier management processes.
This is an excellent opportunity for someone who is passionate about driving innovation and creating seamless customer experiences. HICX is at the forefront of delivering supplier data and information management solutions, serving some of the world's largest organizations in industries such as CPG, energy, manufacturing, aerospace, and defense. By joining our team, you will contribute to transforming the way these organizations interact with their suppliers, driving greater efficiency and unlocking supplier innovation.
Responsibilities
You will be responsible for helping close, plan and implement HICX’ platform for HICX customers. The initial focus will be in leading customer implementations for HICX’s fortune 5000 customers in the EU
Implementation
- Conceptualize solution/technical architecture & design, orchestrate POCs, technically lead implementation etc for HICX SBM platform.
- Play an active role in providing thought leadership in various technology areas associated with Master Data Management, Supplier Management, Supplier Performance, Information management, Data Quality, Data Profiling/discovery etc
- Collaboratively drive solution & architecture definition with business and IT teams of the customer
- Be part of strategic consulting projects, assessments, map solutions to client business processes, and develop value proposition & business case.
Key performance indicators/Measures of success
- Customer Success / Satisfaction (both internal & external measured across implementation, customer success and sales team support) – 30%
- Project/Service Delivery - Meeting project/service deadlines on time, quality and cost. Delivering high quality requirement/function specifications and other required documentation – 70%
In addition to the above-described responsibilities, you may be assigned such other duties as directed from time to time by HICX. Please also note that HICX may modify your responsibilities in its discretion.
Essential
- 7+ years professional experience working as a team member of software implementations
- 5+ years experience of solution design
- Strong understanding and hands-on experience with SaaS products
- Understanding the technical aspects of configuration, scripting and SQL with the credibility to drive and challenge cross-functional teams of varying levels of technical detail
- Significant experience in software development and web technologies
- Excellent client-facing and internal communication skills
- Outstanding organizational skills including attention to detail and multi-tasking skills
- Strong practical experience with Microsoft Office
- Strong written and verbal communication skills
Desirable
- 2+ years’ domain experience with procurement software such as Supplier Information Management or Procure-to-Pay (Coupa, Ariba, Basware, Ivalua or other specialist solutions)
- 2+ years’ experience with procurement/supply chain processes and data in ERP (SAP, Oracle, PeopleSoft, etc.)
- Work from anywhere within UK - we are a fully remote company. We have a London Office for UK-based employees who wants a change of scenery.
- Private health insurance.
- Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays.
- Connect and socialize with the team during our company socials and off-site events.
- We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
- Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
- Work with a diverse, international team.
- Tons of amazing career opportunities in a fast-growing in-demand industry.
Top Skills
What We Do
At HICX, we believe a company’s suppliers are key to incremental value creation. That’s why we’ve developed the world’s first Supplier Experience Platform to help large enterprises remove the friction from their supplier relationships.
By adopting a single, consolidated experience covering all aspects of the supplier relationship, and building on a single version of supplier data truth, organizations with tens or even hundreds of thousands of suppliers can realize the full value of their investment in procurement suites and best of breed solutions across the supplier lifecycle. And, by becoming ‘customer of choice’ for all their suppliers, companies can have greater access to supplier innovation and to product during times of constraint. A great experience for suppliers and internal teams, also removes the inefficiencies that exist in the numerous different touch points with suppliers and supplier data.
For more than 15 years, we’ve been delivering supplier data and supplier information management solutions to the worlds largest organizations, in some of the most complex and highly regulated industries, including CPG, energy, manufacturing, aerospace and defence.
The HICX team is remote-first and spread across more than 15 countries but we also have offices in London, UK and Dallas, Texas.
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