SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.
What we’re looking for
As a Senior Site Reliability Engineer at SurveyMonkey, you will be a key member of the Infrastructure team, responsible for designing, engineering, and maintaining our Cloud, Messaging, and Observability platforms. You will play a critical role in developing best practices, defining deployment processes, and ensuring the stability and scalability of our multi-tenant AWS environments. This role is an exciting opportunity to build world-class infrastructure, solve complex problems at scale, and mentor other engineers while working with cutting-edge cloud technologies.
What you’ll be working on
- Architect, build, and operate AWS environments at scale following well-established industry best practices.
- Automate infrastructure provisioning, DevOps processes, and continuous integration/delivery (CI/CD).
- Support and maintain AWS services, including EKS, EC2, IAM, Kafka, Redis, and CloudWatch.
- Develop libraries and APIs to provide a seamless interface for developers using our monitoring, logging, and event-processing systems.
- Improve and enhance our observability systems to monitor site stability, performance, and reliability.
- Collaborate closely with developers to support new features and services.
- Act as a technical mentor, sharing knowledge and best practices across teams.
- Participate in an on-call rotation to maintain system availability and performance.
We’d love to hear from people with
- 5-8+ years of professional experience in a relevant field, with a strong engineering background.
- 5+ years of hands-on experience with AWS services such as EKS, EC2, IAM, Kafka, Redis, and CloudWatch.
- Experience deploying and operating Kubernetes clusters using kops or similar tools.
- Experience with cloud platforms such as AWS, Heroku, Google Cloud, or Azure.
- Familiarity with observability tools like Splunk, OpenTelemetry, New Relic, Datadog, and Grafana/Prometheus.
- Strong knowledge of metrics and logging libraries, data aggregation, and visualization tools.
- Expertise in infrastructure-as-code tools like Terraform, Ansible, and CloudFormation.
- Strong understanding of containerization and orchestration using Docker and Kubernetes.
- Experience with GitOps practices and tools like ArgoCD or FluxCD.
- Proficiency in systems automation languages such as Bash, Go, Groovy, Java, Python, and YAML.
- Experience instrumenting PHP, Java, Python, and Node.js applications for observability.
- Familiarity with database and caching technologies like PostgreSQL, MongoDB, Elasticsearch, Memcached, Redis, and Kafka.
- Familiarity with GitHub, GitHub Actions, GitLab, and Jenkins in software engineering or DevOps contexts.
- Preferably experienced with secrets management tools like HashiCorp Vault.
- Strong troubleshooting skills across systems, networks, and application code.
- Experience working in Agile environments with tools like JIRA.
SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.
#LI - Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Top Skills
What We Do
We're on a mission to help people turn their curiosity into action. SurveyMonkey is the world’s leading survey platform enabling curious individuals and companies – including 98% of the Fortune 500 – to have conversations at scale with the people who matter most. Ask more. Know more. Do more.
