Senior Site Reliability Engineer

What is Reach Financial?

Reach Financial is a financial services provider that is helping people outsmart debt for good.

We deliver innovative financial products using modern technology and tools to enable our customers to take control of their debt and de-mystify their personal finances. Our platform empowers our customers to turn their financial goals into a reality.

Reach Financial launched in 2015 and has helped our customers pay off over $1 billion in debt. We offer debt consolidation loans and personal loans, and together these markets represent a $1.5T opportunity. In time, we will expand beyond these products to offer solutions for a variety of our customers’ personal finance challenges.

About the role:

As a Senior Site Reliability Engineer (SRE), you will play a critical role in ensuring the scalability, reliability, and efficiency of Reach Financial’s systems and infrastructure. Collaborating with Engineering leaders, DevOps, Product, and Software Engineers, you’ll design, implement, and maintain systems that ensure Reach Financial can deliver an exceptional, resilient platform to millions of Americans.

What you will do:

• Design and implement monitoring, alerting, and observability systems to ensure high system uptime and fast incident identification and resolution.
• Define, implement, and monitor SLI/SLOs and error budgets in collaboration with engineering teams to ensure optimal service reliability.
• Collaborate with development teams to design and optimize application and system performance, helping improve scalability and fault tolerance.
• Lead incident response efforts, perform root cause analyses, and foster blameless postmortems to prevent recurrence.
• Reduce toil by automating repetitive tasks to improve team efficiency and reduce manual intervention.
• Manage and scale cloud infrastructure (Salesforce or AWS preferred) for critical systems.
• Partner with Security teams to ensure compliance and best practices are integrated across all systems and processes.

What you should have:

• 5+ years of experience in Site Reliability Engineering, Product Engineering, or a similar role.
• Experience with monitoring and observability tools such as Datadog, Open Telemetry, Prometheus, Grafana, or similar.
• Strong coding skills in at least one language (Python, Javascript, Typescript, APEX, or similar).
• Proficiency with CI/CD tools such as GitHub Actions, or similar.
• Experience with containerization (Docker) and orchestration tools like AWS ECS. 
• Experience working with serverless architectures and event-driven systems.
• A collaborative mindset with excellent communication skills.

Nice to haves:

• Experience in the financial services or lending industry.
• Familiarity with compliance frameworks such as SOC 2, PCI DSS, or similar.
• Familiarity with relational and non-relational databases, including optimizing performance and managing reliability.
• Knowledge of Snowflake or other modern data platforms.
• Certification(s) in cloud infrastructure, platform development, or SRE practices (e.g., AWS, Salesforce).
• Salesforce development experience (APEX, Visualforce, LWC, etc.).

What is it like working at Reach Financial?

Our culture is built around advancing our teams, and we are dedicated to the success and growth of every team member. We believe in retaining a high-performing workforce and we prioritize diversity, intellectual curiosity, and continued learning. Our generous benefits packages reflect that. We’ve been hard at work perfecting our product for years, and now we’re growing faster than ever before. Our strong foundation and company culture is readily equipped for this growth, and we believe that with the right people, our products will continue to help customers make real changes in their financial lives.

What benefits will you receive?

• Remote First Culture with optional Hybrid opportunities
• Healthcare, Life Insurance, 401k Match
• Paid Time Off, Paid 12-week Parental Leave
• Disability (short-term, long-term)
• Employee Assistance Program Spending Accounts (Transit/Parking, Medical, Dependent Care)
• Insurance Discounts (home, auto, pet)

Reach Financial is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Location Continental US or Canada Able to attend meetings during EST / CST business hours Willing to travel to NYC periodically (e.g., 1-2 times a year