Senior Site Reliability Engineer

Salary range is:

$98,240.00 - $155,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar P&C insurance economy creating intelligent experiences for insurers, repairers, automakers, part suppliers, lenders, and more.
The CCC Intelligent Experience Cloud, powered by broad AI and an innovative event-based architecture, connects more than 35,000 businesses to power customized applications and platforms for optimal outcomes, and personalized experiences that just work. Through purposeful innovation and the strength of our connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The RoleWe are seeking a talented Sr. Site Reliability Engineering Developer to be part of the fast moving, innovative CCC Site Reliability Team. We build enterprise class, hosted solutions that span multiple public clouds and service hundreds of thousands of end-users. This is a great opportunity for a highly motivated person interested in being part of a team responsible for the overall health, performance and operational design of our systems and applications.
In this position, you will work alongside DevOps, software developers, database administrators, network engineers, systems engineers and information security, in an agile environment with a variety of software solutions and infrastructure.

Key Responsibilities:

• Triage potential application issues received through various channels and work with appropriate teams to lead to resolution
• Develop automated solutions for resolving common system faults, reacting to infrastructural situations faster and alleviating manual tasks
• Recommend scalability and resiliency improvements to product engineering teams
• Gain and disseminate knowledge of our complex applications
• Application metrics and operational intelligence
• Resolve NOC escalations and help prevent reiteration of incidents by creating processes and automation
• Document remediation and improvement processes
• Collaborate with other development teams to build in reliability and observability in our systems
• Be key part of our response to high-severity internal customer incidents, ensuring we meet all SLAs
• Embrace failures and treat incidents as learning opportunities through conducting blameless postmortems reports
• Participate in on-call rotation and project planning

Requirements:

• 2+ years experience working with the Azure tech stack in a production capacity
• 5+ years operational experience working with Microsoft technologies
• Bachelor’s degree or equivalent experience in computer science or relevant engineering fields
• Comfort and experience with Ops environment growing at a rapid scale.
• Knowledge of Virtualization, Cloud Infrastructure and APIs
• Knowledge of cloud networking and how to troubleshoot issues in this space
• Experience preparing and presenting operational artifacts to senior management
• Experience with DevOps tools (Azure DevOps, GitHub) and processes with a focus on automation
• Familiarity with technical considerations involved in designing for complex systems at large scale both with monolithic and microservice architectures.
• Production troubleshooting skills that span systems, networks and code.
• Experience deploying Cloud resources from code using tools such as Terraform and/or Bicep / ARM, PowerShell or Azure CLI.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here.